Unauthorised deduction by IRCTC.

If you have experienced an unauthorized deduction by IRCTC (Indian Railway Catering and Tourism Corporation), here are a few steps you can take to try and get your money back:

1. Contact IRCTC Customer Support: Reach out to IRCTC’s customer support helpline or email them to report the unauthorized deduction. Provide them with all the necessary details such as your ticket or transaction information, including the date, time, and amount of the deduction.

2. Lodge a Complaint with Your Bank: Contact your bank or credit card issuer and inform them about the unauthorized deduction. They may be able to initiate a dispute process on your behalf and investigate the transaction. Be prepared to provide them with all the relevant details and documentation related to the deduction.

3. Submit a Written Complaint: If your initial attempts to resolve the issue through customer support channels are unsuccessful, you can consider filing a written complaint. Prepare a detailed complaint letter explaining the situation, including the unauthorized deduction, and send it to the official address of IRCTC. Make sure to keep a copy of the complaint for your records.

4. Escalate the Matter: If you don’t receive a satisfactory response or resolution from IRCTC or your bank, you can escalate the matter further. Contact the banking ombudsman in your country or the relevant regulatory authority for assistance. They can guide you on the further steps to take and help resolve the issue.

Remember to keep all the relevant documents, communication records, and transaction details related to the unauthorized deduction for future reference. Be persistent in your efforts to seek a resolution, and if needed, consult with a legal professional for guidance on the appropriate actions to take in your specific situation.