IRCTC – Consumer Court

Unauthorised deduction by IRCTC.

IRCTC has deducted Rs. 58.53 from my on 28/06/2023 account for reason unknown. I have not authorised such deduction. Reason is unknownThe message is copied below:

Debit
INR 58.53
A/c no. XX1053
28-06-23 18:10:26
TIPS/SCG/NON MCC/26.06.23/IRCTC
Bal INR 47041.88
SMS BLOCKALL Cust ID to 8691000002, if not you-Axis Bank

Unauthorised debit by IRCTC

I use IRCTC Mobile app for booking tickets and payment is made through my Axis Bank card. However, for the past year, unauthorised debited of Rs 2 etc is happening even when the app is not being used. Eg

Debit
INR 2.79
A/c no. XX5714
08-08-23 19:21:26
TIPS/SCG/NON MCC/06.08.23/IRCTC Mobile

I am tired of complaining to IRCTC. They just give their usual.customer service verbage without resolving the issue. My bank says onus is on IRCTC. What do I do. There are about 2 such debits daily

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