Meta Description:
Need help with your TVS Credit loan or EMI query? Here’s a full guide with TVS Credit customer care numbers, complaint registration links, WhatsApp support, email, and escalation details.
📞 TVS Credit Customer Care Details
| Support Type | Details |
|---|---|
| Phone (IVR) | 044-66-123456 (24×7 IVR Support) |
| Agent Assistance | 044-66-123456 (9 AM – 7 PM, Mon to Sat, excl. holidays) |
| WhatsApp Support | +91 63851 72692 |
| Email Support | helpdesk@tvscredit.com |
| Website | www.tvscredit.com |
| Complaint Form | Customer Support Page |
📌 For faster replies, use WhatsApp or the official form for submitting queries.
🧾 Services Offered by TVS Credit
TVS Credit provides loans and EMI services across a range of financial products:
| Product Category | Support Topics Covered |
|---|---|
| Two-Wheeler Loans | EMI queries, NOC, foreclosure |
| Used Car Loans | Loan closure, insurance, statement issues |
| Consumer Durable Finance | Mobile/TV EMI, repayments |
| Tractor Loans | Rescheduling, foreclosure |
| Business Loans | Document submission, disbursement delays |
| Personal Loans | KYC update, EMI bounce, loan top-up |
You can raise complaints or service requests related to any of the above via call, WhatsApp, or email.
📝 How to Register a Complaint with TVS Credit
You can raise a complaint in the following ways:
1. Phone Call
- Dial 044-66-123456
- Follow IVR or connect to an agent (9 AM to 7 PM)
2. WhatsApp Support
- Save and message +91 63851 72692
- Type “Hi” to start
- Select your query or lodge a complaint from the menu
3. Email
- Send your full query or complaint to helpdesk@tvscredit.com
- Include your:
- Loan account number
- Registered mobile number
- Complaint details
4. Online Complaint Form
- Visit: TVS Credit Support
- Fill in your name, contact, and issue type
- Submit and wait for callback or email confirmation
🕒 Response & Resolution Timelines
| Action Type | Expected Timeframe |
|---|---|
| Acknowledgment Email/SMS | Within 24 hours |
| Complaint Resolution | 2–5 business days |
| Escalation (if needed) | 7 working days max |
Always keep your Complaint ID handy for tracking.
🚨 How to Escalate a Complaint
If your issue isn’t resolved within 7 working days, you can escalate it.
Grievance Redressal Officer
- Name: TVS Credit Grievance Team
- Email: gro@tvscredit.com
- Subject: Mention your complaint ID and issue clearly
- Website: Escalation Page
If still unresolved, you may approach the RBI Ombudsman for NBFCs after 30 days.
📑 Documents to Keep Ready
Before registering a complaint, ensure you have:
- Loan Account Number
- Registered Mobile Number
- PAN or ID proof (if needed)
- EMI or transaction reference (if applicable)
💬 Still Need Help?
If your problem still isn’t resolved, you can drop a comment below with:
- Your loan type (e.g., Two-wheeler/Personal Loan)
- City
- Registered mobile number (partial, for privacy)
- Nature of the complaint
We’ll try to guide you with the next step or help connect you faster.