Meta Description:
Facing issues with your MarQ product from Flipkart? Here’s your one-stop guide to MarQ customer care numbers, complaint registration steps, warranty support, service center help, and escalation details.
📞 MarQ by Flipkart – Customer Care Contact Details
| Support Type | Contact Info |
|---|---|
| Primary Helpline | 📞 080-4547 1090 |
| Alternate Number | 📞 080-6929 0890 |
| Flipkart Customer Care | 📞 1800-208-9898 (Toll-Free) |
| Email Support | 📧 marq@flipkart.com |
| Official Website | 🌐 www.flipkart.com |
| Help Centre | 💬 Flipkart Help |
☎️ Customer support is available 7 days a week, typically from 10 AM to 7 PM.
🛠️ MarQ Products Covered Under Support
MarQ offers a wide range of electronics and appliances. You can get support for:
| Product Type | Common Issues |
|---|---|
| Washing Machines | Drain failure, drum noise |
| Refrigerators | Not cooling, water leakage |
| TVs & Smart TVs | No display, apps not working |
| ACs | Cooling issues, remote not working |
| Microwaves | Not heating, turntable stuck |
| Air Coolers | Motor noise, low air throw |
| Kitchen Appliances | Faulty switches, not powering on |
| Home Speakers/Audio | Connectivity, charging issues |
All these are eligible for warranty service and repair as per Flipkart/MarQ policies.
🧾 Warranty Coverage & Terms
- Standard Warranty: Usually 1 year for electronics, and up to 5 years on certain parts (e.g., compressors in ACs).
- Covers: Manufacturing defects, hardware failure, and functional breakdown.
- Excludes:
- Damage from misuse
- Electrical surge
- Unauthorized repairs
- Accessories like remotes or batteries
📦 Warranty starts from the date of delivery. Proof of purchase (invoice) is required for any claim.
📝 How to Register a Complaint (3 Methods)
1. 📞 Call MarQ Support
- Dial 080-4547 1090 or 080-6929 0890
- Provide your order ID, registered mobile number, and product details
- Describe the issue and get a ticket ID
2. 💬 Flipkart Help Centre
- Go to Flipkart Help Centre
- Log in > Select My Orders > Choose your MarQ product
- Click Need Help? → Submit a support ticket
3. 📧 Email
- Send an email to marq@flipkart.com
- Include:
- Order ID
- Product name/model
- Brief issue description
- Contact number
🛠️ Installation & Demo Services
MarQ offers free installation & demo on major appliances like TVs, ACs, washing machines:
- You’ll receive an SMS/Email with a service request number
- A technician will call you within 48 hours of delivery
- If there’s no response, call 080-4547 1090 to escalate
🏢 Service Centers & Repairs
MarQ does not operate physical service centers independently. Instead, it uses:
- Jeeves Consumer Services Ltd. (Flipkart’s authorized partner)
- Home pick-up & drop for TVs and appliances
- Onsite repair for large products like refrigerators, ACs, washing machines
⏱️ Most repairs are completed within 7–10 working days, depending on part availability and region.
⏱️ Expected Complaint Resolution Timelines
| Action | Timeframe |
|---|---|
| Complaint Acknowledgment | Instant (via SMS or email) |
| Technician Call/Visit | Within 48–72 hours of ticket raised |
| Repair Completion | 5–10 business days |
| Replacement (if approved) | 7–14 working days |
🚨 How to Escalate Your Complaint
If your issue isn’t resolved:
- Follow up using your ticket number
- Email escalation to: 📧 marq@flipkart.com with subject line “Escalation – [Order ID]”
- Contact Flipkart Grievance Redressal:
- Grievance Form
- Officer: Mr. Shremanth M, Flipkart Internet Pvt Ltd
⚠️ User Tips
- 📷 Take photos/videos of product damage/issues before technician visits
- 🧾 Keep your invoice ready when filing complaints or asking for replacements
- 📦 If return window is still open (usually 7–10 days), initiate a Flipkart return before repair
🔐 Safety Tips
- Always book service through official MarQ/Flipkart channels
- Do not pay in cash to any technician unless Flipkart specifies it
- Report service fraud at cybercrime.gov.in
💬 Still Need Help?
Leave your MarQ product issue in the comments with:
- Product name/model
- Order date
- Issue description
- Ticket or complaint ID (if any)
We’ll try to help guide you or connect you to the correct support channel.