Consumer Court

Hello Sir/Madam,
This is Lenin babu, Guardian of Miss. Rihasini. Of late medicine studies as become a dream for everyone and for turning that dream into a real, people like us depending on a reputed education coaching institute. I enquired multiple institutes and finally opted Aakash Institute to pursue her medical dream.
She completed Class 12, took an admission for NEET repeater and Registration fees Rs. 12,000 paid on 23rd June and remaining Rs. 67000 converted in EMI (provided by Byjus). We joined for one year Live class program. After the discussion we had with Senior Mentor Mr. Dinesh Vijay (Mob: 7010723159), Batch was already started on 19th July and my niece can also join the class from 26 June onwards. Meanwhile the left out class can be viewed as a recorded program. He committed that if we pay before 12 pm, he will initiate the books and will be delivered on 25 Jun.
On 26 Jun, I was keep on calling him and he didn’t respond my calls. Next day he messaged me as “I put her in new batch so mentor will call you by today (27 Jun) and books also will be delivered accordingly”. Next day onwards (till 30 Jun) no response from him when I called him. He texted me that “Can I call you later” but never called me.
We received the tablet on 29 Jun without books and received the call from Aakash by 30 Jun and done walkthrough the tablet & Byjus Apps. We came to know that time, counsellor (Mr. Dinesh) allotted recorded class for student NOT Live class. You can watch all the recorded classes.
While discussed with him we highlighted that she has some eye sight issue, if she continuously watch laptop/tablet, she might get severe headache & pain in her eyes. We thought that he understood our concerns and provided the batch options. We finalized that English (100%) live batch, 3 hours per day for one subject from Mon-Sunday. We came to know from Aakash executive during the demonstration about the tablet device, there is no such batch and 2 classes per day.
Finally we understood that he deceived us by throwing fake/false commitments which as follow as,
1. He hide the 14 days refund policy (came to know while Aakash executive explain about loan process and confirmation)
2. Live class will be taken but offered was recorded class.
3. Books & Tablet will be delivered on 25 June
4. New Batch/class will commence on 26 June
5. No customer support, no response for my calls
I trusted Aakash Institute and their counsellors/mentors. But Mr. Dinesh really made us to rethink on the stand. We never expected such a swindling activity from this reputed education institution.
I requested to cancel the registration and refund the amount of Rs. 12000 which we paid as registration fees.
I sent many mails and registered through phone call but saying that our Senior Manager will call you in 24 hrs. But till date didn’t any response from them. Then escalated to grievance also, no action from them and getting same message from them.