Firstcry not refunding money for faulty and wrong item that they sent

I had ordered a tony stark baby high chair from firstcry. I recieved a defective and some other brand chair and raised a return request provided them all images of the pipes not fitting in and some other mentioned on the installation guide. Installation guide is also in all Chinese language. They keep cancelling request and keep asking for more and more pictures. There is no brand infor on the product and they want me to prove that the product is right or wrong. Not refunding my money and mentally harrassing me. Order id 444281RGBCAF305D. Called executive more than 10 times and they just say we r looking into it without any solution

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