Meta Description:
Need help with your Jeeves extended warranty or Flipkart product installation? Here’s a full guide on Jeeves customer care, complaint registration, service support numbers, protection plans, and escalation methods.
📞 Jeeves Customer Care Details (India)
| Support Type | Contact Details |
|---|---|
| General Customer Support | 📞 1800 4252 5252 (9 AM – 8 PM, All days) |
| Laptop Protection Support | 📞 1800 103 4510 |
| Flipkart Warranty Assistant | 📞 1800 102 5365 |
| Mobile & Tablet Warranty | 📞 1800 425 365 365 |
| Email Support | 📧 support@jeeves.co.in |
| Official Website | 🌐 www.jeeves.co.in |
| Grievance Officer Email | 📧 grievance.officer@flipkart.com |
| Address | Jeeves Consumer Services Pvt. Ltd, Embassy Tech Village, ORR, Bengaluru – 560103 |
🛠️ What is Jeeves?
Jeeves Consumer Services Pvt. Ltd is Flipkart’s official after-sales partner for:
- Installation & demo of large appliances
- Extended warranty plans for electronics
- In-home repairs & maintenance
- Pickup/drop for service requests
Jeeves handles service for brands like MarQ, Motorola, Samsung (via Flipkart), and more.
🧾 Services Covered by Jeeves
| Service Category | What’s Included |
|---|---|
| Installation/Demo | AC, Washing Machine, TV, Microwave, Geyser, etc. |
| Repairs & Maintenance | Onsite repair, spare replacement, technician visits |
| Extended Warranty | Covers mechanical/electrical failure after brand warranty |
| Complete Protection Plans | Includes accidental damage, liquid damage (mobiles/laptops) |
| Chimney Cleaning Plans | Annual kitchen chimney maintenance & deep cleaning |
📝 How to Raise a Complaint or Service Request
Option 1: 📞 Phone Call
Call the appropriate Jeeves helpline based on your product type. Be ready with:
- Order ID or invoice number
- Registered mobile number
- Product details (brand/model)
Option 2: 💬 Email
Send an email to support@jeeves.co.in with:
- Subject: “Service Request – [Product Type] – [Order ID]”
- Body: Describe the issue, attach invoice and photo (if applicable)
Option 3: 🌐 Online Portal
- Visit: www.jeeves.co.in/support
- Create/login to your account
- Raise a new service request or complaint
⏱️ Service Timelines
| Action | Timeframe |
|---|---|
| Complaint Acknowledgement | Within 24 hours (via SMS/email) |
| Technician Visit (Major City) | 1–3 working days |
| Repair Resolution | 5–10 working days (depending on parts) |
| Pickup & Return (if applicable) | 7–14 days |
🛡️ Jeeves Extended Warranty Plans
Jeeves offers various protection plans on Flipkart:
✅ Extended Warranty
- Starts after brand warranty expires
- Covers defects in materials and workmanship
- No service charge during plan period
🔗 Check Plan Terms
✅ Complete Protection (Mobile/Laptop)
- Covers accidental drops, spills, screen damage
- Includes pick-up/drop
- Available for select smartphones, laptops
✅ Chimney Service Plans
- Deep cleaning of kitchen chimneys
- One-time or annual visits
🔗 Terms & Conditions
🚨 Escalation Process
Not satisfied with the service?
Step 1 – Raise a follow-up
Reply to the original service email with your ticket ID.
Step 2 – Escalate to Grievance Officer
- Email: grievance.officer@flipkart.com
- Include:
- Ticket/Order ID
- Full description of unresolved issue
- Any photo or technician feedback
Step 3 – Legal Grievance
If unresolved beyond 30 days, you can file a complaint at consumerhelpline.gov.in or consumer-court.com.
📑 Documents to Keep Handy
- Flipkart order ID
- Invoice (PDF or image)
- Product model/serial number
- Photos/videos of the issue (if applicable)
💬 Still Need Help?
If your Jeeves complaint isn’t resolved or you’re confused about the process, drop a comment with:
- Product name
- Issue faced
- City
- Order ID (optional for privacy)
We’ll help guide you with the right next step.