Zomato food delivery and not refunding the money

Zomato food delivery and not refunding the money
From last 3 times I am receiving damage or faulty order and I am contacting to zomato customer care executive and they are just ignoring the problem
Same incident happened last night I ordered one order and order was fully waste, then I asked for refund from them in my bank account they said they can’t do this order amount was 360 and from
Last 3 times order was fully waste but they really don’t care about this