Zivame is not giving the refund of returned product

Zivame is not giving the refund of returned product
I returned 3 products which I have ordered from zivame in which I get refund of two products but I didn’t get the refund of third one. I have called zivame customer care they told me to wait for at least 15 days and once the product will reach to them they will refund me after 15 days I have called them they refused to refund because they didn’t receive that product yet, after 2 days again I have called them one of their customer support executive accepted that the product is received to them and they will refund me in 1,2 working days ,agin I waited for 2 days after that I have called them again they denied that product hasn’t received to them so can’t refund, this all is going from last more than one month.

Zivame is not giving the refund of returned product

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