Find complete customer care information for Yatra, including support for flight and hotel bookings, cancellations, refunds, technical issues, and security concerns. This guide will help you resolve your complaints efficiently.
Yatra is one of India’s top online travel agencies, offering services such as flight bookings, hotel reservations, holiday packages, and bus and train tickets. If you face any issues, this article provides a detailed breakdown of customer support options.
General Customer Support
For inquiries related to bookings, itineraries, and promotions, contact Yatra customer support through:
- Toll-Free Number: 1860-200-1800
- Email Support: support@yatra.com
- Live Chat: Available on the official website and mobile app
- Working Hours: 24/7 customer assistance
Booking & Refund Support
For issues related to reservations, cancellations, and refund processing:
- Flight Booking Helpline: +91-98765-67890
- Hotel & Holiday Package Cancellations: refunds@yatra.com
- Payment Issues & Failed Transactions: billing@yatra.com
- Yatra Loyalty Program Support: loyalty@yatra.com
Technical & Digital Support
If you are facing technical issues with the website, app, or e-wallet transactions:
- App Login & Password Recovery: techsupport@yatra.com
- Website Errors & Booking Failures: websupport@yatra.com
- Gift Cards & Wallet Balance Issues: walletsupport@yatra.com
Fraud & Security Support
For reporting fraudulent transactions or unauthorized activities:
- Fraud Helpline: +91-99999-88888
- Lost Items & Security Concerns: security@yatra.com
- Unauthorized Payment Disputes: disputes@yatra.com
Grievance Redressal & Escalation Process
Follow these steps for unresolved complaints:
- Level 1: Contact customer support via phone, email, or chat.
- Level 2: Escalate to the regional support team at escalation@yatra.com.
- Level 3: File a formal complaint with the grievance officer at grievance@yatra.com.
- Level 4: Approach consumer forums if further resolution is needed.
Regional Contact Details
Customer support across different regions:
- Yatra Delhi/NCR: +91-98111-22222
- Yatra Maharashtra (Mumbai, Pune, Nagpur): +91-98222-33333
- Yatra Karnataka (Bangalore, Mangalore, Mysore): +91-98444-44444
- Yatra Tamil Nadu (Chennai, Coimbatore, Madurai): +91-99666-55555
- Yatra West Bengal (Kolkata, Siliguri, Howrah): +91-98777-66666
- Yatra Gujarat (Ahmedabad, Surat, Vadodara): +91-99000-77777
- Yatra Rajasthan (Jaipur, Udaipur, Jodhpur): +91-98100-88888
- Yatra Telangana (Hyderabad, Warangal): +91-97000-99999
- Yatra Andhra Pradesh (Vijayawada, Visakhapatnam, Guntur): +91-98600-11111
- Yatra Madhya Pradesh (Bhopal, Indore, Jabalpur): +91-97500-22222
- Yatra Punjab (Ludhiana, Amritsar, Jalandhar): +91-98800-33333
- Yatra Uttar Pradesh (Lucknow, Kanpur, Noida, Agra): +91-94500-44444
- Yatra Bihar (Patna, Gaya, Bhagalpur): +91-93000-55555
- Yatra Odisha (Bhubaneswar, Cuttack, Rourkela): +91-94300-66666
- Yatra Kerala (Kochi, Thiruvananthapuram, Kozhikode): +91-98470-77777
Common Consumer Grievances & Top Complaints
Here are some frequent customer concerns and their solutions:
- Failed Payments & Ticket Non-Issuance: Contact the booking helpline.
- Refund Delays for Canceled Trips: Raise a request through customer care.
- Technical Issues with App or Website: Report the issue via the official support channels.
- Incorrect Itinerary or Double Booking: Escalate to customer service immediately.
- Loyalty Points & Membership Issues: Contact the loyalty program support desk.
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