Find complete customer care information for TVS Eurogrip, including support for warranty claims, product inquiries, technical issues, and security concerns. This guide will help you resolve your complaints efficiently.
TVS Eurogrip is a trusted tyre brand in India, offering a range of tyres for two-wheelers, three-wheelers, and commercial vehicles. If you face any issues, this article provides a detailed breakdown of customer support options.
General Customer Support
For inquiries related to tyre availability, warranty, and technical specifications, contact TVS Eurogrip customer support through:
- Customer Care Number: 1800-419-4881 (Toll-Free)
- Email Support: customercare@tvseurogrip.com
- Live Chat: Available on the official website
- Working Hours: 9 AM – 6 PM (Monday to Saturday)
Warranty & Claim Support
For issues related to warranty claims and defective products:
- Warranty Support Helpline: 1800-419-4881
- Email for Claims: warranty@tvseurogrip.com
- Tyre Replacement & Compensation Queries: claims@tvseurogrip.com
Technical & Digital Support
If you are facing technical issues with TVS Eurogrip’s website, online orders, or digital services:
- Website & Order Support: support@tvseurogrip.com
- Product Registration Issues: register@tvseurogrip.com
- Tyre Pressure Monitoring System (TPMS) Issues: tpms@tvseurogrip.com
Fraud & Security Support
For reporting counterfeit products or fraudulent transactions:
- Fraud Helpline: 1800-419-4881
- Counterfeit Product Reporting: fraud@tvseurogrip.com
- Payment Dispute Assistance: disputes@tvseurogrip.com
Grievance Redressal & Escalation Process
Follow these steps for unresolved complaints:
- Level 1: Contact customer support via phone, email, or chat.
- Level 2: Escalate to the regional support team at escalation@tvseurogrip.com.
- Level 3: File a formal complaint with the grievance officer at grievance@tvseurogrip.com.
- Level 4: Approach consumer forums if further resolution is needed.
Regional Contact Details
Customer support across different regions:
- TVS Eurogrip Andhra Pradesh (Vijayawada, Visakhapatnam, Guntur): 1800-419-4881
- TVS Eurogrip Assam (Guwahati, Dibrugarh, Silchar): 1800-419-4881
- TVS Eurogrip Bihar (Patna, Gaya, Bhagalpur): 1800-419-4881
- TVS Eurogrip Chandigarh: 1800-419-4881
- TVS Eurogrip Chhattisgarh (Raipur, Bhilai, Bilaspur): 1800-419-4881
- TVS Eurogrip Delhi/NCR: 1800-419-4881
- TVS Eurogrip Goa (Panaji, Margao, Vasco da Gama): 1800-419-4881
- TVS Eurogrip Gujarat (Ahmedabad, Surat, Vadodara, Rajkot): 1800-419-4881
- TVS Eurogrip Haryana (Gurgaon, Faridabad, Ambala): 1800-419-4881
- TVS Eurogrip Himachal Pradesh (Shimla, Mandi, Dharamshala): 1800-419-4881
- TVS Eurogrip Jammu & Kashmir (Srinagar, Jammu, Leh): 1800-419-4881
- TVS Eurogrip Jharkhand (Ranchi, Jamshedpur, Dhanbad): 1800-419-4881
- TVS Eurogrip Karnataka (Bangalore, Hubli, Mangalore, Mysore): 1800-419-4881
- TVS Eurogrip Kerala (Thiruvananthapuram, Kochi, Kozhikode): 1800-419-4881
- TVS Eurogrip Madhya Pradesh (Bhopal, Indore, Jabalpur, Gwalior): 1800-419-4881
- TVS Eurogrip Maharashtra (Mumbai, Pune, Nashik, Nagpur): 1800-419-4881
- TVS Eurogrip Manipur (Imphal, Churachandpur): 1800-419-4881
- TVS Eurogrip Meghalaya (Shillong, Tura): 1800-419-4881
- TVS Eurogrip Mizoram (Aizawl, Lunglei): 1800-419-4881
- TVS Eurogrip Nagaland (Kohima, Dimapur): 1800-419-4881
- TVS Eurogrip Odisha (Bhubaneswar, Cuttack, Rourkela): 1800-419-4881
- TVS Eurogrip Punjab (Ludhiana, Amritsar, Jalandhar, Patiala): 1800-419-4881
- TVS Eurogrip Rajasthan (Jaipur, Jodhpur, Udaipur, Kota): 1800-419-4881
- TVS Eurogrip Sikkim (Gangtok): 1800-419-4881
- TVS Eurogrip Tamil Nadu (Chennai, Coimbatore, Madurai, Tiruchirapalli): 1800-419-4881
- TVS Eurogrip Telangana (Hyderabad, Warangal, Karimnagar): 1800-419-4881
- TVS Eurogrip Tripura (Agartala): 1800-419-4881
- TVS Eurogrip Uttar Pradesh (Lucknow, Kanpur, Varanasi, Agra, Meerut): 1800-419-4881
- TVS Eurogrip Uttarakhand (Dehradun, Haridwar, Nainital): 1800-419-4881
- TVS Eurogrip West Bengal (Kolkata, Siliguri, Durgapur, Howrah): 1800-419-4881
Common Consumer Grievances & Top Complaints
Here are some frequent customer concerns and their solutions:
- Tyre Wear & Tear Issues: Check warranty eligibility and contact customer support for claims.
- Incorrect Tyre Size Delivered: Raise a request for replacement.
- Refund Delays for Returned Products: Escalate the issue through customer care.
- Website Order Failures: Report to the digital support team.
- Counterfeit Tyre Complaints: Report fraudulent sellers to TVS Eurogrip’s fraud helpline.
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