Facing issues with Kuku FM? Learn how to file complaints via the portal, track status, and access 24/7 customer care details. Includes refund processes, escalation steps, and FAQs.

Kuku FM Complaint Portal : Resolve Subscription, App, and Payment Issues

Kuku FM, India’s leading audio content platform, offers audiobooks, podcasts, and courses. However, users often face challenges like subscription mismanagement, app glitches, or payment failures. This guide explains how to use the Kuku FM Complaint Portal, contact customer care, and escalate unresolved issues effectively.

How to File a Complaint via Kuku FM Complaint Portal
Alternative Complaint Registration Methods
Kuku FM Customer Care Details (All Departments)
Track Complaint Status
Common Issues & Instant Fixes
Escalation Process for Unresolved Complaints
FAQs
Feedback & Comments

1. How to File a Complaint via Kuku FM Complaint Portal

Step 1: Visit the Kuku FM Support Page

Go to Kuku FM Help Center.
Click “Submit a Request” or “Raise a Complaint”.

Step 2: Log In to Your Account

Use your registered mobile number or email ID.

Step 3: Submit Complaint Details

Select category (e.g., Subscription, Technical Issue, Payment).
Describe the issue (e.g., “Subscription not activated after payment”).
Attach screenshots of payment receipts or error messages.

Step 4: Note Complaint ID

A complaint reference number will be sent via email/SMS for tracking.

2. Alternative Complaint Registration Methods

Method 1: In-App Support

Open the Kuku FM App → Go to “Profile” → “Help & Support”.
Chat with the AI bot or request a callback from the support team.

Method 2: Email & Social Media

Department	Email	Social Media
General Support	support@kukufm.com	Twitter: @KukuFmCare
Payment Issues	payments@kukufm.com	Facebook: Kuku FM Official
Content Partners	partners@kukufm.com	Instagram: @kukufm

Method 3: Call Support

Toll-Free Number: 1800-123-3800 (Mon–Sun, 9 AM–10 PM IST).
Premium User Helpline: 1800-123-3801 (24/7).

3. Kuku FM Customer Care Details (All Departments)

Key Departments

Department	Contact	Availability
Technical Support	techsupport@kukufm.com	24/7 via email
Subscription & Billing	billing@kukufm.com	Mon–Sun, 9 AM–10 PM IST
Refund Requests	refunds@kukufm.com	24/7 via email
Content Removal	copyright@kukufm.com	Mon–Fri, 10 AM–6 PM IST
Corporate Office	N/A	Address: 1st Floor, Awfis, Sector 74, Noida

4. Track Complaint Status

Via Email: Check updates linked to your complaint ID.
In-App: Go to “Help & Support” → “My Complaints”.
Call Support: Dial 1800-123-3800 and share your complaint ID.

5. Common Issues & Instant Fixes

Issue	Solution
Subscription Not Activated	Forward payment receipt to billing@kukufm.com.
App Crashes	Clear cache or update the app via Play Store/App Store.
Wrong Payment Deduction	Raise a ticket via the portal and tag @KukuFmCare on Twitter.
Content Not Loading	Switch to a stable internet connection or reinstall the app.

6. Escalation Process for Unresolved Complaints

If unresolved within 7 days:

Escalate via Email: CC grievance@kukufm.com with your complaint ID.
Consumer Court: File a complaint on National Consumer Helpline.
Social Media: Post publicly on Twitter/Facebook tagging Kuku FM and NPCI (for payment issues).

7. FAQs

Q1. How long does Kuku FM take to resolve complaints?
A: 24–72 hours for most issues; refunds take 5–7 working days.

Q2. Can I get a refund for an accidental subscription?
A: Yes. Email refunds@kukufm.com within 24 hours of payment.

Q3. How to delete my Kuku FM account permanently?
A: Email support@kukufm.com with “Account Deletion Request” and your mobile number.

Q4. Are complaints handled on weekends?
A: Yes, but responses may be slower.

Consumer Court

Tag Archives: subscription refund Kuku FM

Kuku FM Complaint Portal : How to Register Grievances & Contact Customer Care