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How to File a KSEB Complaint: Customer Care Contacts

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Resolve power issues in Kerala! Learn how to file a KSEB complaint online, track status, and access customer care numbers for all departments. Includes FAQs, escalation protocols, and regional office contacts.

KSEB Complaint Guide: Resolve Electricity Issues in Kerala

The Kerala State Electricity Board (KSEB) serves over 12 million consumers across Kerala. Despite its commitment to reliable service, issues like power outages, billing errors, and meter malfunctions are common.

Table of Contents

  1. Overview of KSEB’s Grievance Redressal System
  2. How to File a KSEB Complaint
  • Online Portal & Mobile App
  • SMS, Email & IVRS
  • In-Person at Section Offices
  1. Track Complaint Status
  2. KSEB Customer Care Contacts (All Departments) 📞
  3. Escalation Process for Unresolved Issues ⚖️
  4. Common Issues & Solutions 🔧
  5. FAQs ❓
  6. Feedback & Comments 💬

1. Overview of KSEB’s Grievance Redressal System

KSEB operates a three-tier system for resolving complaints:

  1. Tier 1: Register complaints via online portals, mobile apps, or helplines.
  2. Tier 2: Escalate to the Consumer Grievance Redressal Forum (CGRF).
  3. Tier 3: Final appeal to the Kerala Electricity Ombudsman.

Key Features:

  • 24/7 Outage Support: Report power cuts via toll-free numbers.
  • Multi-Channel Access: Portal, app, SMS, and WhatsApp.
  • Resolution Timeline: 24 hours for outages, 7–30 days for billing disputes.

2. How to File a KSEB Complaint

Method 1: Online Portal & Mobile App

  1. KSEB Portal:
  • Visit KSEB Official Portal.
  • Log in with your Consumer Number (8-10 digits on your bill).
  • Select “Complaint Registration” and fill in details.
  1. KSEB Mobile App:
  • Download the KSEB Akshaya App (Android/iOS).
  • Navigate to “Complaints” > “Register New”.

Method 2: SMS, Email & IVRS

  • SMS:
  • Text KSEB <Consumer No.> <Issue> to 94462 44444 (e.g., KSEB 12345678 POWER CUT).
  • Email:
  • Send complaints to ksebcomplaints@kseb.in with your Consumer Number.
  • IVRS:
  • Call 1912 (Toll-Free) and follow voice prompts.

Method 3: In-Person at Section Offices

Visit your nearest KSEB Section Office with:

  • Copy of electricity bill.
  • ID proof (Aadhaar, Voter ID).

3. Track Complaint Status

  1. Online:
  1. SMS:
  • Text STATUS <Consumer No.> to 94462 44444.
  1. App:
  • Check “Complaint History” on the KSEB Akshaya App.

4. KSEB Customer Care Contacts (All Departments) 📞

Regional Offices

DistrictHelplineEmailOffice Address
Thiruvananthapuram0471-2334141tvmcircle@kseb.inVellayambalam, Thiruvananthapuram
Ernakulam0484-2352555ekmcircle@kseb.inKaloor, Kochi
Kozhikode0495-2371171kozhikode@kseb.inWest Hill, Kozhikode
Thrissur0487-2330600thrissur@kseb.inAyyanthole, Thrissur

Key Departments

DepartmentContactEmail
24/7 Outage Support1912 (Toll-Free)outage@kseb.in
Billing Disputes0471-2334142billing@kseb.in
Meter Complaints0484-2352556meter@kseb.in
New Connections0495-2371172newconnection@kseb.in
Anti-Corruption1800-425-0035vigilance@kseb.in

5. Escalation Process for Unresolved Issues ⚖️

If unresolved within 30 days:

  1. Consumer Grievance Redressal Forum (CGRF):
  • Submit a written application to your district CGRF office.
  • Thiruvananthapuram CGRF: 0471-2334143 | cgrftvm@kseb.in
  1. Kerala Electricity Ombudsman:
  • Phone: 0471-2322626 | Email: ombudsman@ker.gov.in
  • Address: Public Utilities Building, Pattom, Thiruvananthapuram.

6. Common Issues & Solutions 🔧

IssueImmediate SolutionEscalation Path
Power OutageReport via 1912 or SMS 94462 44444.Visit local office with Consumer No. if >6 hours.
High BillEmail meter readings to billing@kseb.in.File RTI via Kerala RTI Portal.
Faulty MeterCall 0484-2352556 for inspection.Escalate to meter@kseb.in.
New Connection DelaySubmit documents at newconnection@kseb.in.Contact CGRF after 15 days.

7. FAQs ❓

Q1. How long does KSEB take to resolve complaints?
A: 24 hours for outages; 7–30 days for billing/meter issues.

Q2. Can NRIs file complaints?
A: Yes, but provide a local contact number for OTP verification.

Q3. Is there a fee for filing complaints?
A: No. All KSEB grievance services are free.

Q4. How to check scheduled power cuts?
A: Visit KSEB Outage Schedule.

8. Feedback & Comments 💬

Have you faced delays in resolving KSEB complaints? Share your experience below!

  • Were customer care executives responsive?
  • Which escalation method worked best for you?

Final Tips

  • Bookmark the KSEB Outage Portal for real-time updates.
  • Save 1912 and 94462 44444 (SMS) for emergencies.