Staff alloted online booked ticket to oflline person

I booked a ticket online of shri charbhuja travels (CBT) where firstly the bus was delayed by 3 hours and when i boarded the bus it was overbooked and my seat was allocated to another person who gave money to them offline and now i have to sit in the driver coach as i need to go to my place what is happening i want my money refunded please forward the complaint the to head and get me my refund
here are my booking details
Hi Anshit Anshit, your upcoming Cleartrip bus booking details are as below:

From: Fatehabad
To: Chandigarh
Bus Operator: Shri Charbhuja Travels (CBT)
Cleartrip Booking ID: 230729784778
PNR: 292758811-109967
Boarding Time: 31 Jul, 2023, 3:40AM
Seats: 4
Bus Type: A/C, Seater Sleeper, Deluxe
Boarding Point: Shri charbhuja travels fatehabad , fatehabad By pass , matoria travels fatehabad Bypass , 9610203095
Dropping Point: Chandigarh
Bus tracking link: https://tinyurl.com/28h23kss