Need assistance with your Samsung home appliance? Here’s how to contact Samsung India’s customer care for support, including phone numbers, email, and online resources.
📞 Samsung India Customer Care – Contact Details
☎️ Toll-Free Numbers
- 1-800-5-7267864
- 1-800-40-7267864
(Available 8 AM – 8 PM, All 7 days)
🌐 Online Support
- Website: Samsung India Support
- Live Chat: Available 24/7 through the Samsung India Support Page
🏢 Corporate Office
Samsung India Electronics Pvt. Ltd.
6th Floor, DLF Centre, Sansad Marg,
New Delhi – 110001, India
🛠 How to Register a Complaint with Samsung India
If you’re experiencing issues with your Samsung appliance, you can:
- Call the Toll-Free Number:
Speak directly with a customer service representative to report your issue. - Live Chat:
Access 24/7 support via the Samsung India Support Page. - Email Support:
While direct email support isn’t specified, you can use the online contact forms available on their support page.
Provide the following details when registering a complaint:
- Product model and serial number
- Purchase date and invoice details
- Description of the issue
- Your contact information
🔍 Track Your Service Request
After registering a complaint:
- Service Request Number: You’ll receive a unique ID to track your request.
- Track Online: Use the Track Repair Status feature on the Samsung India website.
- Updates: Receive notifications via SMS or email regarding the status of your service request.
🧾 Samsung Product Warranty Information
Samsung offers varying warranty periods depending on the product category. For specific warranty details:
- Warranty Information Page: Visit Samsung Warranty Information
🧑🔧 Schedule Service or Installation
For installation or servicing:
- Book Online: Use the Book a Repair feature.
- Call Customer Care: Schedule an appointment through the toll-free numbers provided.
🔄 Product Replacement and Escalation
Replacements are considered when:
- The product is under warranty.
- Authorized service technicians confirm the product is unrepairable.
- Necessary documentation (invoice, warranty card) is provided.
For escalation:
- Contact Customer Care: Use the toll-free numbers or live chat.
- Visit Service Center: Locate your nearest service center via the Service Locator.
🏢 Samsung Service Center Information
- Home Service: Available for larger appliances.
- Carry-In Service: For smaller devices, visit the nearest service center.
- Service Locator: Find service centers using the Service Locator.
💬 Need Further Assistance?
If you require additional help:
- Live Chat: Accessible 24/7 via the Support Page.
- Community Support: Engage with other users on the Samsung Members Community.