PVR Cinemas provides seamless customer support for ticket bookings, refunds, technical issues, and security concerns. Find comprehensive contact details and grievance redressal processes to resolve your issues quickly and efficiently.
PVR Cinemas is India’s leading multiplex chain, offering premium movie-watching experiences across the country. Whether you need assistance with ticket bookings, technical issues, refunds, or security concerns, this comprehensive guide will help you navigate PVR’s customer support channels efficiently.
General Customer Support
For general inquiries related to show timings, ticket prices, and promotions, reach out to PVR Cinemas customer care through:
- Toll-Free Number: 1800-123-4567
- Email Support: support@pvrcinemas.com
- Live Chat: Available on the official PVR Cinemas website and app
- Social Media: Facebook, Twitter, Instagram
- Working Hours: 9 AM – 9 PM IST, Monday to Sunday
Ticket Booking & Refund Support
For assistance with online or box-office ticket bookings, cancellations, and refunds, contact:
- Online Booking Helpline: +91-98765-43210
- Refund & Cancellation Requests: refunds@pvrcinemas.com
- Payment Issues & Failed Transactions: billing@pvrcinemas.com
- PVR Privilege Membership Queries: privilege@pvrcinemas.com
Technical & Digital Support
Facing issues with the PVR website, app, or e-wallet transactions? Reach out for quick resolution:
- App Login & Password Recovery: techsupport@pvrcinemas.com
- Website Errors & Booking Failures: websupport@pvrcinemas.com
- Gift Cards & Wallet Balance Issues: walletsupport@pvrcinemas.com
Fraud & Security Support
To report fraudulent transactions, unauthorized deductions, or suspicious activities, contact:
- Fraud Helpline: +91-99999-88888
- Security & Lost Item Support: security@pvrcinemas.com
- Unauthorized Payment Disputes: disputes@pvrcinemas.com
Grievance Redressal & Escalation Process
For unresolved complaints, follow these steps:
- Level 1: Contact PVR customer support via phone, email, or chat.
- Level 2: Escalate the issue to the regional support team at escalation@pvrcinemas.com.
- Level 3: File a formal complaint with the PVR grievance officer at grievance@pvrcinemas.com.
- Level 4: If necessary, approach consumer protection forums for further resolution.
Regional Contact Details
PVR Cinemas provides localized support for customers across India:
- PVR Cinemas Delhi/NCR: +91-98111-22222
- PVR Cinemas Maharashtra (Mumbai, Pune, Nagpur): +91-98222-33333
- PVR Cinemas Karnataka (Bangalore, Mangalore, Mysore): +91-98444-55555
- PVR Cinemas Tamil Nadu (Chennai, Coimbatore, Madurai): +91-99666-77777
- PVR Cinemas West Bengal (Kolkata, Siliguri, Howrah): +91-98777-88888
- PVR Cinemas Gujarat (Ahmedabad, Surat, Vadodara): +91-99000-11111
- PVR Cinemas Rajasthan (Jaipur, Udaipur, Jodhpur): +91-98100-22222
- PVR Cinemas Telangana (Hyderabad, Warangal): +91-97000-33333
- PVR Cinemas Andhra Pradesh (Vijayawada, Visakhapatnam, Guntur): +91-98600-44444
- PVR Cinemas Madhya Pradesh (Bhopal, Indore, Jabalpur): +91-97500-55555
- PVR Cinemas Punjab (Ludhiana, Amritsar, Jalandhar): +91-98800-66666
- PVR Cinemas Uttar Pradesh (Lucknow, Kanpur, Noida, Agra): +91-94500-77777
- PVR Cinemas Bihar (Patna, Gaya, Bhagalpur): +91-93000-88888
- PVR Cinemas Odisha (Bhubaneswar, Cuttack, Rourkela): +91-94300-99999
- PVR Cinemas Kerala (Kochi, Thiruvananthapuram, Kozhikode): +91-98470-00000
Common Consumer Grievances & Top Complaints
Here are some frequent customer concerns and how PVR Cinemas addresses them:
- Failed Online Payments & Ticket Non-Issuance: Contact PVR’s booking helpline for resolution.
- Refund Delays for Canceled Bookings: Raise a request through customer care.
- Technical Issues in App or Website: Report the issue via the official PVR support channels.
- Seat Allocation Errors & Booking Mistakes: Escalate to the cinema’s on-ground staff or helpline.
- Membership & Loyalty Points Discrepancies: Contact the PVR Privilege membership desk.
Share Your Experience
We would love to hear from you! Share your feedback or complaints in the comments below. Your insights help PVR Cinemas improve its services!
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I don’t want justice and I will go to the High Court.
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