Need to register a complaint for your Orient fan, geyser, or appliance? Get full customer care details, warranty info, and complaint links. Use the comments section if official support doesn’t help.
📞 Orient Electric Customer Care Details (All India)
Facing product issues? Here’s how to reach Orient support fast.
☎️ Toll-Free Number
1800 103 7574
(Monday to Saturday, 9 AM – 6 PM)
📧 Email Support
customer.connect@orientelectric.com
For complaint registration, tracking, and warranty queries.
💬 WhatsApp Support
Not available currently. Use toll-free or email.
📍 Registered Office
Orient Electric Limited
240, Okhla Industrial Estate, Phase-III, New Delhi – 110020
🌐 Website
🔗 Online Service Portal
🗨️ Can’t reach them? Add your issue in the comments — we’ll assist you.
🛠 1. Register a Complaint with Orient Electric
Common issues:
- Ceiling fan not turning on
- Geyser not heating properly
- LED flickering or not lighting
- Air cooler not working
Use the official complaint form: 🔗 Orient Service Request Form
Required:
- Product details
- Purchase date
- Nature of complaint
- Contact info and city
🗨️ Problem registering? Drop your issue in the comments — we’ll guide you.
🔍 2. Track Complaint or Service Request
After submitting the form:
- You’ll receive a complaint ID
- Technician visit is arranged
- Updates via SMS/email
🗨️ No updates yet? Share your complaint ID and city in the comments.
🧾 3. Orient Warranty Coverage
Warranty terms depend on product type:
| Product Type | Warranty Period |
|---|---|
| Ceiling Fans | 2 Years |
| LED Lights & Bulbs | 1–2 Years |
| Geysers | 2–5 Years (model-based) |
| Air Coolers | 1–2 Years |
| Exhaust Fans | 2 Years |
📄 Warranty valid with invoice copy only.
🔗 Warranty Details – Orient
🗨️ Unsure about your warranty? Drop your model and purchase date in the comments.
🧑🔧 4. Book a Technician Visit
Available for:
- Fans (ceiling, pedestal, exhaust)
- LED lighting and panels
- Geysers
- Air coolers
🗨️ Need help booking? Tell us your location and product in the comments.
🔄 5. Product Replacement Rules
Orient offers product replacement only when:
- The issue is due to manufacturing defect
- Product is under warranty
- Product cannot be repaired
Replacements are confirmed by technicians after inspection.
🗨️ Think you qualify? Share your details in the comments and we’ll guide you.
🏢 Orient Service Centers
Service is mainly home-based. If you want a walk-in visit:
- Call support to find the nearest service point
- Ask for availability before visiting
🗨️ Need local service help? Mention your city and product in the comments.
💬 Comments Section – Ask Us If You’re Stuck
Use the comments if:
- Service is delayed
- Complaint is unanswered
- You can’t reach customer care
- You’re unsure about next steps
Include:
- Product name & issue
- City and purchase date
- Complaint ID (if any)
🛑 Don’t post phone numbers or personal addresses.