My order from pocketship (meesho)

My order from pocketship (meesho)
Hi
I still didn’t receive my order which I placed on September 15th the expected delivery date is – September 26th it’s prepaid order even after reaching the help center of meesho they didnt take any proper action or provide the delivery artner number until today they are giving reason n closing chat to escape I feel like they are fooling the customer after payment received.
I want my money back and refund on the order I paid for to meesho. If this was not actioned within 24hrs I will complain even further.