Find complete customer care information for Metro Tyres, including support for warranty claims, product inquiries, technical issues, and security concerns. This guide will help you resolve your complaints efficiently.
Metro Tyres is a leading tyre manufacturer in India, providing high-quality tyres for various vehicles. If you face any issues, this article provides a detailed breakdown of customer support options.
General Customer Support
For inquiries related to tyre availability, warranty, and technical specifications, contact Metro Tyres customer support through:
- Customer Care Number: 1800-123-6376 (Toll-Free)
- Email Support: support@metrotyres.com
- Live Chat: Available on the official website
- Working Hours: 9 AM – 6 PM (Monday to Saturday)
Warranty & Claim Support
For issues related to warranty claims and defective products:
- Warranty Support Helpline: 1800-123-6376
- Email for Claims: warranty@metrotyres.com
- Tyre Replacement & Compensation Queries: claims@metrotyres.com
Technical & Digital Support
If you are facing technical issues with Metro Tyres’ website, online orders, or digital services:
- Website & Order Support: support@metrotyres.com
- Product Registration Issues: register@metrotyres.com
- Tyre Pressure Monitoring System (TPMS) Issues: tpms@metrotyres.com
Fraud & Security Support
For reporting counterfeit products or fraudulent transactions:
- Fraud Helpline: 1800-123-6376
- Counterfeit Product Reporting: fraud@metrotyres.com
- Payment Dispute Assistance: disputes@metrotyres.com
Grievance Redressal & Escalation Process
Follow these steps for unresolved complaints:
- Level 1: Contact customer support via phone, email, or chat.
- Level 2: Escalate to the regional support team at escalation@metrotyres.com.
- Level 3: File a formal complaint with the grievance officer at grievance@metrotyres.com.
- Level 4: Approach consumer forums if further resolution is needed.
Regional Contact Details
Customer support across different regions:
- Metro Tyres Andhra Pradesh (Vijayawada, Visakhapatnam, Guntur): 1800-123-6376
- Metro Tyres Assam (Guwahati, Dibrugarh, Silchar): 1800-123-6376
- Metro Tyres Bihar (Patna, Gaya, Bhagalpur): 1800-123-6376
- Metro Tyres Chandigarh: 1800-123-6376
- Metro Tyres Chhattisgarh (Raipur, Bhilai, Bilaspur): 1800-123-6376
- Metro Tyres Delhi/NCR: 1800-123-6376
- Metro Tyres Goa (Panaji, Margao, Vasco da Gama): 1800-123-6376
- Metro Tyres Gujarat (Ahmedabad, Surat, Vadodara, Rajkot): 1800-123-6376
- Metro Tyres Haryana (Gurgaon, Faridabad, Ambala): 1800-123-6376
- Metro Tyres Himachal Pradesh (Shimla, Mandi, Dharamshala): 1800-123-6376
- Metro Tyres Jammu & Kashmir (Srinagar, Jammu, Leh): 1800-123-6376
- Metro Tyres Jharkhand (Ranchi, Jamshedpur, Dhanbad): 1800-123-6376
- Metro Tyres Karnataka (Bangalore, Hubli, Mangalore, Mysore): 1800-123-6376
- Metro Tyres Kerala (Thiruvananthapuram, Kochi, Kozhikode): 1800-123-6376
- Metro Tyres Madhya Pradesh (Bhopal, Indore, Jabalpur, Gwalior): 1800-123-6376
- Metro Tyres Maharashtra (Mumbai, Pune, Nashik, Nagpur): 1800-123-6376
- Metro Tyres Manipur (Imphal, Churachandpur): 1800-123-6376
- Metro Tyres Meghalaya (Shillong, Tura): 1800-123-6376
- Metro Tyres Mizoram (Aizawl, Lunglei): 1800-123-6376
- Metro Tyres Nagaland (Kohima, Dimapur): 1800-123-6376
- Metro Tyres Odisha (Bhubaneswar, Cuttack, Rourkela): 1800-123-6376
- Metro Tyres Punjab (Ludhiana, Amritsar, Jalandhar, Patiala): 1800-123-6376
- Metro Tyres Rajasthan (Jaipur, Jodhpur, Udaipur, Kota): 1800-123-6376
- Metro Tyres Sikkim (Gangtok): 1800-123-6376
- Metro Tyres Tamil Nadu (Chennai, Coimbatore, Madurai, Tiruchirapalli): 1800-123-6376
- Metro Tyres Telangana (Hyderabad, Warangal, Karimnagar): 1800-123-6376
- Metro Tyres Tripura (Agartala): 1800-123-6376
- Metro Tyres Uttar Pradesh (Lucknow, Kanpur, Varanasi, Agra, Meerut): 1800-123-6376
- Metro Tyres Uttarakhand (Dehradun, Haridwar, Nainital): 1800-123-6376
- Metro Tyres West Bengal (Kolkata, Siliguri, Durgapur, Howrah): 1800-123-6376
Common Consumer Grievances & Top Complaints
Here are some frequent customer concerns and their solutions:
- Tyre Wear & Tear Issues: Check warranty eligibility and contact customer support for claims.
- Incorrect Tyre Size Delivered: Raise a request for replacement.
- Refund Delays for Returned Products: Escalate the issue through customer care.
- Website Order Failures: Report to the digital support team.
- Counterfeit Tyre Complaints: Report fraudulent sellers to Metro Tyres’ fraud helpline.
Share Your Experience
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