Meta Description:
Having issues with LazyPay payments, EMI deductions, or blocked credit limits? This complete guide helps you contact LazyPay customer care, register a complaint, and escalate unresolved issues.
💳 What is LazyPay?
LazyPay is a digital credit platform operated by PayU Finance. It offers Buy Now Pay Later (BNPL), instant personal loans up to ₹1 lakh, UPI-based payments, and credit lines usable across partner apps and merchants. It is popular for offering quick credit access with minimal documentation and instant approval.
📞 LazyPay Customer Care Details
| Support Type | Contact Information |
|---|---|
| Customer Care Number | 📞 080-6908 1111 (Available Mon–Sun, 9 AM – 9 PM) |
| Email Support | 📧 wecare@lazypay.in |
| Grievance Officer | 📧 grievanceredressalofficer@lazypay.in |
| Customer Care Head | 📧 carehead@lazypay.in |
| Nodal Officer Contact | 📧 nodalofficer@payufin.com📞 022-6982 1177 |
| Registered Office | Empresa Building, Office No. 102, Second Road, Khar West, Mumbai – 400052, Maharashtra, India |
📝 How to Register a Complaint with LazyPay
Option 1: 📞 Phone Call
- Call 080-6908 1111
- Provide your registered mobile number, loan/account ID, and a description of the issue
- Note your complaint reference number
Option 2: 📧 Email Support
Send an email to wecare@lazypay.in with the following:
- Full name
- Registered mobile number
- Description of the issue
- Any payment proof or screenshots if applicable
Option 3: 🌐 Online Support
Visit the LazyPay app or website → Help & Support → Fill out the complaint form or raise a request.
🔁 Common LazyPay Issues & Solutions
| Issue Type | Recommended Action |
|---|---|
| Payment deducted but not reflected | Send UPI/transaction proof to support via email |
| Loan not disbursed | Check KYC and bank details; follow up with customer care |
| EMI status not updated | Contact with bank statement or payment reference |
| Credit limit blocked | Settle dues and email support to reinstate your account |
| Unauthorized transaction | Raise dispute immediately to stop further charges |
| App not working | Update or reinstall the app; contact if problem persists |
📅 Complaint Resolution Timeline
| Stage | Time Estimate |
|---|---|
| Complaint Acknowledgement | Within 24 hours |
| General Resolution | 3–5 business days |
| Escalation Handling | 7–10 working days |
🚨 Escalation Process for Unresolved Complaints
If your issue is not resolved in time:
Step 1: Contact Grievance Redressal Officer
- Email: grievanceredressalofficer@lazypay.in
- Subject line: “Complaint Escalation – [Ticket ID]”
- Include full details and any supporting attachments
Step 2: Contact Nodal Officer
- Email: nodalofficer@payufin.com
- Phone: 022-6982 1177
- If no resolution in 10 days, escalate here directly
Step 3: RBI Ombudsman (Last Resort)
If not resolved within 30 days, file a complaint via the RBI CMS portal (https://cms.rbi.org.in)
📑 What to Keep Ready When Filing a Complaint
- Loan ID / UPI Reference Number
- Registered mobile and email
- Screenshots or bank statements (for payment issues)
- Date and time of transaction
- Previous ticket ID (if already raised)
💡 Tips for Faster Resolution
- Always use the same mobile number registered with LazyPay
- Track complaints via app or email response
- Save your complaint/ticket ID for follow-ups
- Use email for high-priority or documented issues
- Report issues as soon as they occur for quicker resolution
💬 Still Need Help?
Post your query in the comments section with:
- Your city
- Type of issue (e.g., EMI issue, blocked account)
- Registered number (last 4 digits, optional)
- Brief description of what went wrong
We’ll guide you to the right next step or the proper escalation route.