Lack of Resolution for Damaged Products – Order #10218808
I am writing to express my deep disappointment and frustration regarding the lack of response and resolution for the damaged and smashed products I received against order #10218808.
I have reached out to your customer support through multiple channels, including two tickets raised, as outlined in the following links:
Ticket #8437
Ticket #8578
Despite receiving assurances of a prompt resolution, regrettably, no action has been taken to address my concerns. Additionally, I have posted a review on your Facebook page, highlighting the issues faced with the damaged products. I believe that such incidents not only tarnish your brand image but also impact customer trust and satisfaction.
As a loyal customer, I had expected a swift and effective resolution to the problem, but the unaddressed tickets and lack of communication have left me deeply dissatisfied.
I kindly request an immediate investigation into this matter and a resolution to replace or compensate for the damaged products. If this issue is not addressed promptly, I feel compelled to inform you that I am considering escalating this matter to consumer courts for further intervention.
I believe in the fairness of your brand and trust that this issue will be resolved promptly to restore my confidence in Kindlife.
I look forward to your urgent attention and a swift resolution.
Sincerely,

Lack of Resolution for Damaged Products – Order #10218808