Irresponsibility of Agoda Customer Care
Sir/ Madam,
With reference to the subject cited above I am writing to you in grievance to the lack of responsibility the Agoda team has shown towards my flight booking bearing ID 1057781765.
On October 29, 2023 I received an email from Batik Airways informing me that my connecting flight from Kuala Lumpur to Kolkata on November 29, 2023 has been cancelled and rebooked to November 30, 2023. Since this change wasn’t feasible with my schedule I contacted the Agoda team to seek help since I made my booking through their website. I had made multiple calls regarding this matter to which I was promised I would get a call/ email back with an appropriate solution.
On November 11, 2023 I received an email from the Agoda team thanking me for contacting Agoda and sent me my booking itinerary. To my dismay, when I arrived at Ngurah Rai Airport on November 29 I was informed by the Airline Executive that not only was my flight cancelled and the money has been refunded to the Agoda team, I was sent the wrong itinerary with incorrect details of my booking.
I had to urgently book another flight for two passengers at approximately ₹58,000/-.
I am extremely disappointed at the negligence displayed by the Agoda team towards my booking. I have been a loyal customer of Agoda for many years. Hence I am seeking compensation not only for my cancelled flight but for the urgent booking I had to make due to their negligence and lack of responsibility in providing me with the correct booking information. Else I will need to take legal action towards this matter. Please look into this and respond as soon as possible

Irresponsibility of Agoda Customer Care