IRCTC bedroll

IRCTC bedroll
IRCTC has not provided bedroll for the 3AC compartment saying the below when the ticket was raised in railmadad:
Reference No.: 2023091901011
Registration: 19/09/2023 06:29
Type: Bed Roll
Sub Type: Non Availability
Status: Closed
Closing Remarks : Sorry for the inconvenience we are really sorry that we are not able provide you with a bedroll for your entire journey because the bedroll is not available on the train due to the insufficient bedroll supplied by the contractor
If they are not able to provide the support, and now they are not listening for refund as well.