Find complete customer care information for Hankook Tyres, including support for warranty claims, product inquiries, technical issues, and security concerns. This guide will help you resolve your complaints efficiently.
Hankook is a globally recognized tyre brand offering high-performance tyres in India. If you face any issues, this article provides a detailed breakdown of customer support options.
General Customer Support
For inquiries related to tyre availability, warranty, and technical specifications, contact Hankook customer support through:
- Customer Care Number: 1800-102-8255 (Toll-Free)
- Email Support: support@hankook.in
- Live Chat: Available on the official website
- Working Hours: 9 AM – 6 PM (Monday to Saturday)
Warranty & Claim Support
For issues related to warranty claims and defective products:
- Warranty Support Helpline: 1800-102-8255
- Email for Claims: warranty@hankook.in
- Tyre Replacement & Compensation Queries: claims@hankook.in
Technical & Digital Support
If you are facing technical issues with Hankook’s website, online orders, or digital services:
- Website & Order Support: support@hankook.in
- Product Registration Issues: register@hankook.in
- Tyre Pressure Monitoring System (TPMS) Issues: tpms@hankook.in
Fraud & Security Support
For reporting counterfeit products or fraudulent transactions:
- Fraud Helpline: 1800-102-8255
- Counterfeit Product Reporting: fraud@hankook.in
- Payment Dispute Assistance: disputes@hankook.in
Grievance Redressal & Escalation Process
Follow these steps for unresolved complaints:
- Level 1: Contact customer support via phone, email, or chat.
- Level 2: Escalate to the regional support team at escalation@hankook.in.
- Level 3: File a formal complaint with the grievance officer at grievance@hankook.in.
- Level 4: Approach consumer forums if further resolution is needed.
Regional Contact Details
Customer support across different regions:
- Hankook Andhra Pradesh (Vijayawada, Visakhapatnam, Guntur): 1800-102-8255
- Hankook Assam (Guwahati, Dibrugarh, Silchar): 1800-102-8255
- Hankook Bihar (Patna, Gaya, Bhagalpur): 1800-102-8255
- Hankook Chandigarh: 1800-102-8255
- Hankook Chhattisgarh (Raipur, Bhilai, Bilaspur): 1800-102-8255
- Hankook Delhi/NCR: 1800-102-8255
- Hankook Goa (Panaji, Margao, Vasco da Gama): 1800-102-8255
- Hankook Gujarat (Ahmedabad, Surat, Vadodara, Rajkot): 1800-102-8255
- Hankook Haryana (Gurgaon, Faridabad, Ambala): 1800-102-8255
- Hankook Himachal Pradesh (Shimla, Mandi, Dharamshala): 1800-102-8255
- Hankook Jammu & Kashmir (Srinagar, Jammu, Leh): 1800-102-8255
- Hankook Jharkhand (Ranchi, Jamshedpur, Dhanbad): 1800-102-8255
- Hankook Karnataka (Bangalore, Hubli, Mangalore, Mysore): 1800-102-8255
- Hankook Kerala (Thiruvananthapuram, Kochi, Kozhikode): 1800-102-8255
- Hankook Madhya Pradesh (Bhopal, Indore, Jabalpur, Gwalior): 1800-102-8255
- Hankook Maharashtra (Mumbai, Pune, Nashik, Nagpur): 1800-102-8255
- Hankook Manipur (Imphal, Churachandpur): 1800-102-8255
- Hankook Meghalaya (Shillong, Tura): 1800-102-8255
- Hankook Mizoram (Aizawl, Lunglei): 1800-102-8255
- Hankook Nagaland (Kohima, Dimapur): 1800-102-8255
- Hankook Odisha (Bhubaneswar, Cuttack, Rourkela): 1800-102-8255
- Hankook Punjab (Ludhiana, Amritsar, Jalandhar, Patiala): 1800-102-8255
- Hankook Rajasthan (Jaipur, Jodhpur, Udaipur, Kota): 1800-102-8255
- Hankook Sikkim (Gangtok): 1800-102-8255
- Hankook Tamil Nadu (Chennai, Coimbatore, Madurai, Tiruchirapalli): 1800-102-8255
- Hankook Telangana (Hyderabad, Warangal, Karimnagar): 1800-102-8255
- Hankook Tripura (Agartala): 1800-102-8255
- Hankook Uttar Pradesh (Lucknow, Kanpur, Varanasi, Agra, Meerut): 1800-102-8255
- Hankook Uttarakhand (Dehradun, Haridwar, Nainital): 1800-102-8255
- Hankook West Bengal (Kolkata, Siliguri, Durgapur, Howrah): 1800-102-8255
Common Consumer Grievances & Top Complaints
Here are some frequent customer concerns and their solutions:
- Tyre Wear & Tear Issues: Check warranty eligibility and contact customer support for claims.
- Incorrect Tyre Size Delivered: Raise a request for replacement.
- Refund Delays for Returned Products: Escalate the issue through customer care.
- Website Order Failures: Report to the digital support team.
- Counterfeit Tyre Complaints: Report fraudulent sellers to Hankook’s fraud helpline.
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