Hi,
I have asked for refund from my end and could not get the refund *as the customer service agent did not allow the refund to proceed from his side when his team has already told that this refund can be processed and empty cartridge sent and delivered to the address will be returned and this mistake of HP center would be given to the lawyers for making this mistake of not making refunds on time at the time of purchase there is an agreement with the buyer and purchaser as per commercial laws that if you send these items undelivered as per promise you have the right as per consumer forum to complaint and get the refund if you have provided to them in writing that they are not:
1) ESCALATING THIS for refund and customer is not getting the *assured product
2)CUSTOMER has been asking for escalation for the HP store mistake and for no reasons mentioned by HP store the purchase agreement in consumer court has been provided
3)HP STORE REPRESENTATIVE *have spoken to the customer and purchase was made but no communication has been given to the representatives about the shared emails on which they have agreed that refund has been initiated but failing to acknowledge to save their teams reputation of attempt to ask the customer to pay double the price to buy a new product from them and also undelivered or faulty product delivery gets no mention so that HP *store doesn’t has to pay *
If these points have been mentioned to your team you may have understood that customer purchased the product and was provided with wrong information about the product and the product given was not only delivered in a *wrong shape,level or packaging or faulty *but also on sending the HP Store information about this they had first accepted that this was their fault and apologised for this but on delivery there was no person to wait and check the ink as the delivery agent wasn’t told about this from HP store and based on this Hp store who promised to deliver wrong product with fault must accept that they have to pay the price for product that was never delivered as promised. On informing them about this the customer agent who called first had malicious intent to blame the customer and did not apologise and rather wanted to cut the phone off while talking had no telephone etiquette nor had any purpose to make amends.
I ask you for your *urgent interference into this and make sure that this doesn’t happen again and immediately make compensation/refund for the purchased faulty ink.
TICKET AND COMPLAIN CLOSED BY THE SAME PERSON WHO COVERED UP HIS MISTAKE(empty ink cartridges sent below)
TO NOT LOOK INTO THE FAULTY INK AND SO THAT NO ONE REFUNDS THE MONEY IN THE COUNTRY. IT IS CLEAR NON COMMITMENT AND SCAM THAT HP STORE HAS BEEN SHOWING TO THE COUNTRY AND THEY MUST BE KICKED OUT.
P
Packed and waiting for refund. Empty cartridges packed as received.