Having trouble with your Orient fan, geyser, lighting product, or appliance? This guide shows how to officially register a complaint, book a service, check warranty, or request a replacement. For anything else, just ask in the comments.
π 1. How to Register a Complaint with Orient
For product-related issues like:
- Fan not working
- Geyser not heating
- LED malfunction
- Motor issues
π File a Complaint (Official Portal)
Fill in:
- Product name & issue
- Date of purchase
- Your contact info
- Upload invoice if possible
π¨οΈ Canβt access the portal? Drop your product name and issue in the comments β weβll help.
π 2. Track Complaint or Service Status
After registering, Orient will:
- Assign a service request number
- Send updates via SMS or email
- Schedule a technician if needed
π¨οΈ Still waiting for a response? Post your complaint ID and city in the comments β weβll assist.
π§Ύ 3. Warranty Details
Orient offers:
- 2 years warranty for most ceiling fans
- 1β2 years for water heaters, lights, switches, and appliances
- Extended warranty available on select products
π Check Product Warranty Info
π¨οΈ Not sure if your product is under warranty? Drop the model and purchase date in the comments.
π§βπ§ 4. Book a Technician Visit
Orient provides home service for:
- Water heaters
- Ceiling fans
- Exhaust fans
- Lighting systems
- Air coolers
π¨οΈ Need help booking a visit? Comment your city, product name, and problem β weβll help you.
π 5. Replacement Process (If Product is Faulty)
Orient may replace products if:
- Fault is due to manufacturing defect
- Issue canβt be fixed after repair
- Warranty is active
π Warranty & Replacement Terms
π¨οΈ Need to request a replacement? Drop your issue and product model in the comments.
π’ Orient Authorized Service Centers
Orient uses a centralized support team. Use the online form to:
- Request a local service center
- Ask for pickup or walk-in service
π¨οΈ Want to locate a nearby center? Comment your city and product β weβll help you out.
π Orient Customer Care β Contact Info
π± Toll-Free Helpline
1800 103 7574
(MondayβSaturday, 9 AM to 6 PM)
π§ Email
customer.connect@orientelectric.com
π Official Support Site
π¬ Post in Comments for Any Other Help
If you:
- Didnβt get a call or update
- Canβt find your warranty details
- Need help finding a service center
- Are confused about next steps
Drop a comment with:
- Product name & model
- Your issue
- City/state
- Purchase date
- Warranty status (if you know it)
Weβll help you figure out what to do next.
π Avoid posting personal phone numbers or full addresses.