Category Archives: Complaints

Complaints

RummyCircle Complaint Portal โ€“ Register Your Complaint & Customer Care Details

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Facing issues with RummyCircle? This guide provides detailed customer care information, including contact details and support options, to help you register and resolve your complaints efficiently.

RummyCircle is a leading online platform offering a variety of rummy games, allowing users to play and win real cash prizes. While the platform aims to provide a seamless gaming experience, users may occasionally encounter issues related to account access, transactions, or gameplay. This article outlines the various channels through which you can reach RummyCircle’s customer support to address and resolve your concerns promptly.

๐Ÿ“ž Contact Information

RummyCircle Customer Support Email:
๐Ÿ“ง support@rummycircle.com
Available 24/7 for assistance with any queries or feedback. ๎ˆ€cite๎ˆ‚turn0search3๎ˆ

Grievance Officer:
๐Ÿ“ง grievanceofficer@rummycircle.com
For unresolved issues or to escalate complaints. ๎ˆ€cite๎ˆ‚turn0search17๎ˆ

Corporate Address:
๐Ÿ“ Games24x7 Pvt. Ltd.,
P.O.Box 17640, Malad (W),
Mumbai 400064. ๎ˆ€cite๎ˆ‚turn0search1๎ˆ

๐Ÿ•’ Operating Hours

RummyCircle’s customer support operates 24/7, ensuring that assistance is available at any time. ๎ˆ€cite๎ˆ‚turn0search3๎ˆ

๐Ÿ“ How to Register a Complaint

To report an issue or lodge a complaint:

  1. Email Support:
    • Compose a detailed email outlining your concern.
    • Include relevant information such as your registered username, email address, and any transaction details.
    • Send the email to support@rummycircle.com. ๎ˆ€cite๎ˆ‚turn0search3๎ˆ
  2. Contact Form:
    • Visit the RummyCircle Contact Us Page.
    • Fill in the required details, including your email address, username, query category, and message.
    • Complete the human verification and click on Send. ๎ˆ€cite๎ˆ‚turn0search0๎ˆ

๐Ÿ“Œ Escalation Process

If your issue remains unresolved after contacting customer support:

  1. Follow-Up:
    • Reply to the previous email thread emphasizing the urgency and requesting further assistance.
  2. Contact Grievance Officer:
  3. Seek External Redressal:
    • If internal channels do not yield a satisfactory resolution, consider filing a complaint at consumer-court.com for external mediation.

๐Ÿ—ฃ Feedback Mechanism

RummyCircle encourages users to provide feedback to enhance their gaming experience. After your issue is resolved:

  • Feedback Form:
    • You may receive a feedback form via email or within the app to rate the support experience.
  • Direct Communication:
    • Share any additional suggestions or concerns directly through the support email.

๐ŸŒ Social Media Links

Note: For security reasons, avoid sharing personal or sensitive information over social media platforms. Always use official channels for support-related queries.

๐Ÿ” Privacy Policy & Terms of Service

๐Ÿ“š Additional Resources

๐Ÿ’ฌ Share Your Experience

Have you encountered issues with RummyCircle? Share your experiences in the comments below to assist others facing similar challenges.

To formally register a complaint, describe your issue in detail below or visit our official portal: https://consumer-court.com.

Complaints

Paytm First Games Complaint Portal โ€“ Register Your Complaint & Customer Care Details

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Encountering issues with Paytm First Games? This guide provides detailed customer care information, including contact details and support options, to help you register and resolve your complaints efficiently.

Paytm First Games is a popular platform offering a variety of games, including Rummy and Fantasy Sports, allowing users to win real cash prizes. While the platform strives for a seamless gaming experience, users may occasionally encounter issues related to account access, transactions, or gameplay. This article outlines the various channels through which you can reach Paytm First Games’ customer support to address and resolve your concerns promptly.

๐Ÿ“ž Contact Information

Paytm First Games Customer Support Email:
๐Ÿ“ง care@firstgames.in
Available 24/7 for assistance with any queries or feedback. ๎ˆ€cite๎ˆ‚turn0search1๎ˆ

Paytm First Games Support Page:
๐ŸŒ https://firstgames.in/support
Access the support page for FAQs and assistance. ๎ˆ€cite๎ˆ‚turn0search0๎ˆ

Paytm First Games FAQs:
๐ŸŒ https://firstgames.in/faqs
Find answers to common questions and concerns. ๎ˆ€cite๎ˆ‚turn0search1๎ˆ

๐Ÿ•’ Operating Hours

Paytm First Games’ customer support operates 24/7, ensuring that assistance is available at any time. ๎ˆ€cite๎ˆ‚turn0search0๎ˆ

๐Ÿ“ How to Register a Complaint

To report an issue or lodge a complaint:

  1. Email Support:
    • Compose a detailed email outlining your concern.
    • Include relevant information such as your registered mobile number, User ID, and any transaction details.
    • Send the email to care@firstgames.in.
  2. Support Page:
  3. In-App Support:
    • Open the Paytm First Games app.
    • Navigate to the Help section.
    • Select the relevant topic related to your issue.
    • If the provided solutions do not resolve your concern, follow the prompts to submit your complaint.

๐Ÿ“Œ Escalation Process

If your issue remains unresolved after contacting customer support:

  1. Follow-Up:
    • Reply to the previous email thread emphasizing the urgency and requesting further assistance.
  2. Seek External Redressal:
    • If internal channels do not yield a satisfactory resolution, consider filing a complaint at consumer-court.com for external mediation.

๐Ÿ—ฃ Feedback Mechanism

Paytm First Games encourages users to provide feedback to enhance their gaming experience. After your issue is resolved:

  • Feedback Form:
    • You may receive a feedback form via email or within the app to rate the support experience.
  • Direct Communication:
    • Share any additional suggestions or concerns directly through the support email.

๐ŸŒ Social Media Links

Note: For security reasons, avoid sharing personal or sensitive information over social media platforms. Always use official channels for support-related queries.

๐Ÿ” Privacy Policy & Terms of Service

๐Ÿ“š Additional Resources

๐Ÿ’ฌ Share Your Experience

Have you encountered issues with Paytm First Games? Share your experiences in the comments below to assist others facing similar challenges.

To formally register a complaint, describe your issue in detail below or visit our official portal: https://consumer-court.com.

Complaints

MPL Complaint Portal โ€“ Register Your Complaint & Customer Care Details

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Experiencing issues with MPL account verification, withdrawal delays, or login problems? This comprehensive guide provides solutions and official customer care contact details for MPL support. Post your complaints in the comments section for community assistance.๎ˆ†

๐Ÿ“ Introduction

๎ˆƒMobile Premier League (MPL) is a leading esports and mobile gaming platform offering a variety of games and real cash prizes๎ˆ„๎ˆƒWhile MPL strives to provide a seamless gaming experience, users may occasionally encounter issues such as KYC verification failures, withdrawal delays, or login problems๎ˆ„๎ˆ† ๎ˆƒThis article serves as a comprehensive guide to resolving common problems on MPL, including official customer care contact details and step-by-step solutions๎ˆ„๎ˆƒIf your issue persists, feel free to register your complaint in the comments section below๎ˆ„๎ˆ†

๐Ÿ” Common MPL Issues & Quick Fixes

โŒ KYC Verification Failed

Possible Causes:

๎ˆƒMismatch between submitted details and official documens๎ˆ„๎ˆ† ๎ˆƒBlurry or unreadable documens๎ˆ„๎ˆ† ๎ˆƒUnderage users (below 18 year)๎ˆ„๎ˆ†

Solutions:

1 ๎ˆƒEnsure all documents are clear, legible, and up-to-dat.๎ˆ„๎ˆ† 2 ๎ˆƒVerify that the information on your documents matches the details provided in your MPL accoun.๎ˆ„๎ˆ† 3 ๎ˆƒConfirm that you meet the age requirement of 18 years or olde.๎ˆ„๎ˆ†

โš ๏ธ Withdrawal Delays or Failures

Possible Causes:

๎ˆƒIncomplete KYC verificatin๎ˆ„๎ˆ† ๎ˆƒIncorrect bank account detais๎ˆ„๎ˆ† ๎ˆƒExceeding daily withdrawal limis๎ˆ„๎ˆ†

Solutions:

1 ๎ˆƒComplete the KYC verification process as outlined belo.๎ˆ„๎ˆ† 2 ๎ˆƒDouble-check and update your bank account details to ensure accurac.๎ˆ„๎ˆ† 3 ๎ˆƒBe aware of MPL’s withdrawal policies, including minimum and maximum limit.๎ˆ„๎ˆ†

๐Ÿšซ Login Issues

Possible Causes:

  • ๎ˆƒIncorrect phone number or TP๎ˆ„๎ˆ†- ๎ˆƒTechnical glitches or server downtme๎ˆ„๎ˆ†

Solutions:

. ๎ˆƒEnsure you are entering the correct phone number and OP.๎ˆ„๎ˆ† . ๎ˆƒIf issues persist, contact MPL support for assistane.๎ˆ„๎ˆ†

โœ… How to Complete KYC Verification on MPL

  1. Log in to your MPL account.
  2. Navigate to the KYC Verification section.
  3. Upload the required documents, ensuring they are clear and legible:
  • ๎ˆƒPAN Crd๎ˆ„๎ˆ†
  • ๎ˆƒAddress Proof (e.g., Aadhaar Card, Passpot)๎ˆ„๎ˆ†
  1. Submit the documents and await verification, which may take up to 7 working days.

๐Ÿ“ž MPL Customer Care โ€“ Contact Information

๐Ÿ“ง Email Support

๐Ÿ“ฑ Phone Support

  • Customer Helplie: ๎ˆƒ+91 9108516567๎ˆ„๎ˆ†

๐Ÿ†˜ Escalation Prcess

๎ˆƒIf your issue remains unresolved after contacting customer spport:๎ˆ„๎ˆ†

  1. Follow up via the same support channels, referencing your previous communication.
  2. Provide additional details or documentation to assist in resolving the issue.
  3. Consider reaching out through MPL’s official social media channels for further assistance.

๐Ÿ“ฃ Register Your Complaint in the Coments

๎ˆƒIf you’re still experiencing issues with MPL, please share your concerns in the *comments section below:๎ˆ„๎ˆ†

  • Describe your issue clearly and concisely.
  • Include relevant details, such as your MPL user ID (partial for privacy) and any transaction references.
  • Attach screenshots if appliable.

๎ˆƒOur community and support team actively monitor the comments and may provide additional assstance.๎ˆ„๎ˆ†

โ“ Frequently Asked Questions (FAQs)

Q1: What is the minimum withdrawal amount on MPL?

A: ๎ˆƒThe minimum withdrawal amount depends on MPL’s current policies. Please refer to the app for the most up-to-date infomation.๎ˆ„๎ˆ†

Q2: How long does KYC verification take?

A: ๎ˆƒKYC verification may take up to 7 working days. Ensure all submitted documents are clear and accurate to avoiddelays.๎ˆ„๎ˆ†

Q3: Can I change my registered phone number on MPL?

A: ๎ˆƒFor security reasons, changing the registered phone number is generally not permitted. Contact customer support for further assstance.๎ˆ„๎ˆ†

๐ŸŒ Official Social Media Channels

๐Ÿ” Privacy Policy & Term of Use

๎ˆƒFor more information on how MPL handles user data and the terms governing platform use, refer to the ollowing:๎ˆ„๎ˆ†

๐Ÿ“š Additional Resources

Complaints

Real11 Complaint Portal โ€“ Register Your Complaint & Customer Care Details

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Facing issues with Real11 account verification, withdrawal delays, or login problems? This comprehensive guide provides solutions and official customer care contact details for Real11 support. Post your complaints in the comments section for community assistance.๎ˆ†

๐Ÿ“ Introduction

๎ˆƒReal11 is one of India’s fastest-growing fantasy sports platforms, offering users the opportunity to engage in fantasy cricket, football, and more๎ˆ„๎ˆƒWhile the platform aims to provide a seamless experience, users may occasionally encounter issues such as KYC verification failures, withdrawal delays, or login problems๎ˆ„๎ˆ† ๎ˆƒThis article serves as a comprehensive guide to resolving common problems on Real11, including official customer care contact details and step-by-step solutions๎ˆ„๎ˆƒIf your issue persists, feel free to register your complaint in the comments section below๎ˆ„๎ˆ†

๐Ÿ” Common Real11 Issues & Quick Fixes

โŒ KYC Verification Failed

Possible Causes:

๎ˆƒBlurry or unreadable documens๎ˆ„๎ˆ† ๎ˆƒMismatch between submitted details and official documens๎ˆ„๎ˆ† ๎ˆƒExpired identification documens๎ˆ„๎ˆ†

Solutions:

1 ๎ˆƒEnsure all documents are clear, legible, and up-to-dat.๎ˆ„๎ˆ† 2 ๎ˆƒVerify that the information on your documents matches the details provided in your Real11 accoun.๎ˆ„๎ˆ† 3 ๎ˆƒUse accepted forms of identification, such as PAN cards, passports, or driver’s license.๎ˆ„๎ˆ†

โš ๏ธ Withdrawal Delays or Failures

Possible Causes:

๎ˆƒIncomplete KYC verificatin๎ˆ„๎ˆ† ๎ˆƒIncorrect bank account detais๎ˆ„๎ˆ† ๎ˆƒDaily withdrawal limits exceedd๎ˆ„๎ˆ†

Solutions:

1 ๎ˆƒComplete the KYC verification process as outlined belo.๎ˆ„๎ˆ† 2 ๎ˆƒDouble-check and update your bank account details to ensure accurac.๎ˆ„๎ˆ† 3 ๎ˆƒBe aware of Real11’s withdrawal policies, including minimum and maximum limit.๎ˆ„ ๎ˆ€cite๎ˆ‚turn0search2๎ˆ๎ˆ†

๐Ÿšซ Login Issues

Possible Causes:

  • ๎ˆƒIncorrect email or passwrd๎ˆ„๎ˆ†- ๎ˆƒAccount not verifed๎ˆ„๎ˆ†- ๎ˆƒTechnical glitches or server downtme๎ˆ„๎ˆ†

Solutions:

. ๎ˆƒReset your password using the “Forgot Password” optin.๎ˆ„๎ˆ† . ๎ˆƒEnsure your account is verified through the confirmation email sent during registratin.๎ˆ„๎ˆ† . ๎ˆƒIf issues persist, contact Real11 support for assistane.๎ˆ„ ๎ˆ€cite๎ˆ‚turn0search3๎ˆ๎ˆ†

โœ… How to Complete KYC Verification on Real11

  1. Log in to your Real11 account.
  2. Navigate to the KYC Verification section.
  3. Upload the required documents, ensuring they are clear and legible:
  • ๎ˆƒPAN Crd๎ˆ„๎ˆ†
  • ๎ˆƒAddress Proof (e.g., Aadhaar Card, Passpot)๎ˆ„๎ˆ†
  1. Submit the documents and await verification, which may take up to 7 working days. ๎ˆ€cite๎ˆ‚turn0search2๎ˆ

๐Ÿ“ž Real11 Customer Care โ€“ Contact Information

๐Ÿ“ง Email Support

๐Ÿ“ฑ Phone Support

  • Customer Helplie: ๎ˆƒ0120-71-2028๎ˆ„ ๎ˆ€cite๎ˆ‚turn0search0๎ˆ๎ˆ†

๐Ÿ†˜ Escalation Prcess

๎ˆƒIf your issue remains unresolved after contacting customer spport:๎ˆ„๎ˆ†

  1. Follow up via the same support channels, referencing your previous communication.
  2. Provide additional details or documentation to assist in resolving the issue.
  3. Consider reaching out through Real11’s official social media channels for further assistance.

๐Ÿ“ฃ Register Your Complaint in the Coments

๎ˆƒIf you’re still experiencing issues with Real11, please share your concerns in the *comments section below:๎ˆ„๎ˆ†

  • Describe your issue clearly and concisely.
  • Include relevant details, such as your Real11 user ID (partial for privacy) and any transaction references.
  • Attach screenshots if appliable.

๎ˆƒOur community and support team actively monitor the comments and may provide additional assstance.๎ˆ„๎ˆ†

โ“ Frequently Asked Questions (FAQs)

Q1: What is the minimum withdrawal amount on Real11?

A: ๎ˆƒThe minimum withdrawal amount is โ‚น200. Ensure your KYC is verified before initiating a witdrawal.๎ˆ„ ๎ˆ€cite๎ˆ‚turn0search2๎ˆ๎ˆ†

Q2: How long does KYC verification take?

A: ๎ˆƒKYC verification may take up to 7 working days. Ensure all submitted documents are clear and accurate to avoiddelays.๎ˆ„ ๎ˆ€cite๎ˆ‚turn0search2๎ˆ๎ˆ†

Q3: Can I change my registered email address on Real11?

A: ๎ˆƒFor security reasons, changing the registered email address is generally not permitted. Contact customer support for further assstance.๎ˆ„๎ˆ†

๐ŸŒ Official Social Media Channels

๐Ÿ” Privacy Policy & Term of Use

๎ˆƒFor more information on how Real11 handles user data and the terms governing platform use, refer to the ollowing:๎ˆ„๎ˆ†

๐Ÿ“š Additional Resources

Complaints

My11Circle Complaint Portal โ€“ Register Your Complaint & Customer Care Details

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Facing issues with My11Circle account verification, withdrawal delays, or PAN card rejections? This detailed article provides complete solutions and official customer care contact details for My11Circle support. Post your complaints in the comments section for community or admin help.

๐Ÿ“ Introduction

My11Circle is a fast-growing fantasy sports platform, especially popular during IPL and international cricket tournaments. While the app offers an exciting gaming experience, many users face KYC rejections, withdrawal issues, login problems, or entry fee deductions without contest entry.

This article is your one-stop guide to resolving complaints with My11Circle. Weโ€™ve included all customer care contact details, support channels, and helpful FAQs. If your issue still isnโ€™t resolved, feel free to register your complaint in the comments section below.

๐Ÿ” Common Issues on My11Circle & Quick Fixes

โŒ KYC Verification Failed

  • Why it happens: Blurry documents, name/DOB mismatch with PAN/bank
  • How to fix: Upload a clear image of your original PAN card, ensure the name and date of birth match exactly with your profile and bank.

โš ๏ธ Withdrawal Not Received

  • Why it happens: KYC not complete, wrong bank details, name mismatch
  • How to fix: Complete KYC first. Double-check the IFSC code and ensure the bank account name matches the PAN card.

๐Ÿšซ App Login Problems

  • Common reasons: Server downtime, older app version, network errors
  • Solution: Update the app, restart your phone, or use the OTP login option.

๐Ÿ” Contest Not Joined but Money Deducted

  • Action: Immediately contact support with transaction ID, match name, and screenshots.

๐Ÿ“‹ How to Submit KYC on My11Circle

To withdraw winnings or verify your identity, follow these steps:

  1. Log in to the My11Circle app
  2. Go to My Account > Verify KYC
  3. Upload:
    • PAN Card
    • Address Proof (Aadhaar/Passport/Voter ID)
    • Bank Account Details
  4. Submit and wait for up to 72 hours for confirmation.

Make sure the name on your documents matches your app profile.

๐Ÿ“ž My11Circle Customer Care โ€“ Contact Information

๐Ÿ“ง Email Support

DepartmentEmail Address
General Supportsupport@my11circle.com
Escalationsescalation@my11circle.com
PAN/KYC Helpkyc@my11circle.com

๐Ÿ“ฑ Phone Support

  • Customer Helpline: 1800-572-9878
    (Available Monโ€“Sun, 9 AM to 7 PM)

๐Ÿ’ฌ Live Chat (App Only)

  • Open My11Circle App
  • Tap Help > Chat with Us
  • Connect to a live representative in under 2 minutes

๐Ÿ†˜ Escalation Process

If your complaint is not resolved within 72 hours, follow this escalation path:

  1. Email escalation@my11circle.com
  2. Provide:
    • Registered mobile number
    • My11Circle user ID
    • Screenshots or payment reference numbers
  3. Mention “URGENT – Escalation” in the subject line

Expect a response within 24โ€“48 hours from the escalation team.

๐Ÿ“ฃ Register Your Complaint in Comments

Still facing problems with My11Circle? Share your issue below in the comments section:

  • Mention your issue clearly
  • Add last 4 digits of your My11Circle ID
  • Include screenshots (if needed)
  • Mention your registered email/phone (optional)

๐Ÿ‘‰ Our community and support staff often monitor the comments and may guide you faster than email!

โ“ Frequently Asked Questions (FAQs)

Q1: What documents are required for KYC?

A: PAN card is mandatory. Aadhaar card, Voter ID, or Passport can be used as address proof.

Q2: What is the minimum withdrawal amount?

A: โ‚น100 is the minimum. Ensure your bank and KYC are verified.

Q3: Why is my PAN verification failing?

A: Common issues include poor image quality, incorrect details, or name mismatch with bank.

Q4: Can I change my registered mobile number?

A: No, My11Circle does not allow mobile number changes once registered.

Q5: My money was deducted but I didnโ€™t join the contest. What should I do?

A: Contact support with transaction ID and match details immediately.

๐ŸŒ Social Media Support Links

DM them on these platforms for quick replies.

๐Ÿ” Privacy Policy & Terms of Use

My11Circle follows RBI-compliant security standards for storing documents and transactions.

๐Ÿ“š Additional Resources

Complaints

Dream11 Account Verification Problems โ€“ How to Fix KYC, PAN, and Withdrawal Issues

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Facing problems with Dream11 KYC verification, PAN card rejection, or withdrawal errors? This detailed guide covers common issues, reasons behind them, and step-by-step solutions along with Dream11 customer care contact details.

๐Ÿ“ Introduction

Dream11 has become the go-to fantasy sports platform in India. However, many users face challenges during account verification (KYC) and withdrawal due to PAN or Aadhaar issues. In this article, we address all such problems, provide solutions, and help you reach out to Dream11 customer support effectively.

๐Ÿ‘‰ If you’re facing verification or payment issues, please register your complaint in the comments section below.

๐Ÿ” Common Dream11 Verification Issues & Fixes

โŒ PAN Card Rejected

  • Reason: Image too blurry, name mismatch, or invalid format
  • Fix: Upload a clear, original PAN image that matches your Dream11 and bank account name.

โŒ Aadhaar Rejected or Unverified

  • Reason: Mismatched date of birth or blurry document
  • Fix: Cross-check DOB and upload a clearer image. If repeated failure, try using another government ID like Passport or Voter ID.

โš ๏ธ Bank Details Rejected

  • Reason: Incorrect IFSC or mismatched account name
  • Fix: Ensure the bank account belongs to the same person as the PAN holder. Double-check IFSC code.

โณ KYC Still Pending

  • Reason: Manual verification delay
  • Fix: Wait 72 hours. If still pending, escalate the issue through Dream11 support.

โœ… How to Submit KYC on Dream11 (Step-by-Step)

  1. Open the Dream11 App.
  2. Go to My Info > Verify Account.
  3. Upload the following:
    • PAN Card (mandatory)
    • Address Proof (Aadhaar/Passport/Driving License)
    • Bank Account Details
  4. Submit and wait for up to 72 hours for verification.

๐Ÿ“ž Dream11 Customer Care โ€“ Contact Information

๐Ÿ“ฌ General Support

  • Email: support@dream11.com
  • Toll-Free Number: 1800-419-0001 (24×7)
  • Live Chat: Available within the app under โ€œHelpโ€ section

๐Ÿ†˜ Escalation Contacts

If your issue is not resolved within 3 working days:

๐Ÿง  Tips to Avoid Dream11 KYC Rejection

  • Upload clear and original documents (no photocopies or scans)
  • Ensure your name and DOB match across all documents
  • Use a stable internet connection to avoid upload failures
  • Donโ€™t refresh or exit while uploading documents

๐Ÿ“‹ Frequently Asked Questions (FAQs)

Q1. How long does KYC verification take on Dream11?

A: It usually takes between 24 to 72 hours.

Q2. Can I play games without verifying KYC?

A: Yes, but you cannot withdraw winnings unless your KYC is verified.

Q3. What if my PAN card keeps getting rejected?

A: Make sure the image is clear and your name exactly matches your Dream11 profile and bank account.

Q4. Do I need to complete KYC for โ‚น100 or โ‚น200 withdrawal?

A: Yes, even for the minimum withdrawal amount, KYC is mandatory.

๐Ÿ“ฃ Share Your Complaint or Feedback

Having trouble even after contacting support?
๐Ÿ’ฌ Share your issue in the comments section below. Mention:

  • Your Dream11 ID (last 4 digits if you prefer privacy)
  • The issue you’re facing
  • How long it has been unresolved

This helps bring visibility and faster resolution.

๐Ÿ“ข Social Media Support

You can also reach out via Dream11โ€™s official social handles:

๐Ÿ” Privacy Policy and Terms

Dream11 is a legal platform governed by Indian laws. All personal documents are encrypted and stored securely.
โžก๏ธ Read Privacy Policy
โžก๏ธ Terms of Service

Complaints

Dream11 Complaint Portal โ€“ Register Your Complaint & Customer Care Details

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Access the most up-to-date Dream11 customer care details including support numbers, emails, live chat, and department-wise contact options. Register your complaints quickly and share feedback in the comments.

Introduction

Facing an issue on Dream11? Whether it’s related to contests, payment delays, login troubles, or verification errors, Dream11 offers multiple customer support channels to help you out. Below is a complete list of customer care contact options, including department-specific numbers and escalation channels.

๐Ÿ’ฌ If your concern isnโ€™t resolved or you wish to share your experience, please register your complaint in the comments section below. Your feedback helps others and strengthens the support network!

๐Ÿ“ž Dream11 Customer Care Contact Information

General Support

  • Toll-Free Number: ๐Ÿ“ฑ 1800-419-0001 (Available 24×7)
  • Email Support: ๐Ÿ“ง support@dream11.com
  • Live Chat Support:
    • Available in the app and website under the “Help & Support” section
    • Active 24×7 for instant resolution

๐Ÿ• Operating Hours by Department

DepartmentTiming
General Support24×7
Account & Profile Help9:00 AM โ€“ 9:00 PM IST
Payment & Wallet Help9:00 AM โ€“ 9:00 PM IST
Game/Contest Support24×7
Legal Queries10:00 AM โ€“ 6:00 PM IST (Monโ€“Fri)

๐Ÿ“ Department-Wise Customer Care Emails

Concern TypeContact Email
General Issuessupport@dream11.com
Escalation of Complaintsescalation@dream11.com
Legal & Privacy Querieslegal@dream11.com
Corporate/Press Contactcorp@dream11.com

๐Ÿง‘โ€๐Ÿ’ป Live Chat/Chatbot Access

  • Where to find it:
    • Dream11 App โ†’ Tap “My Info” โ†’ “Help & Support”
    • Dream11 Website โ†’ Scroll to bottom โ†’ “Support” โ†’ “Live Chat”
  • Features:
    • Chat with a bot or live agent
    • Response within 1โ€“2 minutes
    • Document upload support

๐Ÿ“‘ Support Request Form

๐Ÿ“ˆ Escalation Process

  • Escalation Email: escalation@dream11.com
  • Helpline (Escalated): ๐Ÿ“ž 1800-419-0006 (Monโ€“Sat, 10 AMโ€“6 PM)
  • Steps:
    1. Raise your complaint via normal support channels.
    2. If unresolved within 48 hours, email with your ticket number.
    3. Expect a response in 1โ€“3 working days.

๐Ÿ’ฌ Feedback Mechanism

After a complaint is resolved, Dream11 sends a feedback request via email or app notification. You can:

  • Rate your support experience (1โ€“5 stars)
  • Leave written comments
  • Highlight unresolved parts (if any)

๐Ÿ”— Official Social Media Support Handles

PlatformLink
Facebookfacebook.com/dream11
Twittertwitter.com/dream11
Instagraminstagram.com/dream11
LinkedInlinkedin.com/company/dream11

โ„น๏ธ You may also message Dream11โ€™s official handles to report app-related bugs or escalation delays.

๐Ÿ“œ Privacy Policy & Terms of Service

๐Ÿงฉ Additional Resources

  • Help Center/Knowledge Base:
    https://dream11.zendesk.com/hc/en-us
    Access tutorials, policy info, and troubleshooting steps.
  • App Update Support:
    Ensure your app is up to date for smooth support access.

๐Ÿ“ฃ Register Your Complaint in the Comments Below

If you’re unable to reach Dream11โ€™s customer care or have a specific complaint you’d like to highlight:

๐Ÿ‘‰ Post your issue in the comments section below.
Include your issue type, date of complaint, and preferred method of contact. We’ll do our best to guide you and help amplify your voice.

Stay informed, raise your concerns smartly, and help fellow users by sharing your experiences below! ๐Ÿš€