Easily register complaints related to Lulu Mall. Access customer care numbers, support emails, and contact details for all locations. Share your experience in the comments below.
Introduction
Welcome to the Lulu Mall Complaint Portal, your go-to guide for raising issues, providing feedback, and connecting directly with Lulu Mall’s customer support teams across all locations. Whether it’s related to poor service, lost items, billing issues, or parking grievances—this article equips you with complete support information.
Customer Care Details – Lulu Mall (All India Locations)
Below are the detailed contact points for each Lulu Mall location in India:
🏢 Lulu Mall Kochi, Kerala
- Address: LuLu International Shopping Malls Pvt. Ltd., NH 47, Edapally, Kochi – 682024
- Mall Office Phone: +91 484 2727777, +91 484 2727700
- Customer Care Phone: +91 484 2727776, +91 484 2727794
- Email: helpdeskkochi@lulumall.in
- Timings: 10:00 AM to 11:00 PM (All Days)
🏢 Lulu Mall Thiruvananthapuram, Kerala
- Address: TC 91/270, Akkulam, Anayara Post, Thiruvananthapuram – 695029
- Phone: 0471-2777777
- Email: helpdesktvm@lulumall.in
- Timings: 10:00 AM to 11:00 PM
🏢 Lulu Mall Lucknow, Uttar Pradesh
- Address: Sushant Golf City, IBB-2T-5, Shaheed Path, Lucknow – 226030
- Phone: 0522-3539001, 0522-2317701
- Email: helpdesklucknow@lulumall.in
- Timings: 10:00 AM to 11:00 PM
🏢 Lulu Mall Hyderabad, Telangana
- Address: KPHB 3rd Phase, Kukatpally, Hyderabad – 500072
- Phone: 040-69111000
- Email: helpdeskhyderabad@lulumall.in
- Timings: 10:00 AM to 11:00 PM
How to Register a Complaint
To file a complaint:
- Scroll to your location above and use the listed phone or email.
- Provide full details: date, time, issue, receipts (if any), and your contact info.
- You can also drop your issue in the comment section below—we’ll forward it to the right team.
Common Complaints Received
- Poor customer service
- Unhygienic restrooms or food court
- Lost item recovery
- Staff misbehavior
- Billing problems
- Parking concerns
- Loud music or event noise
FAQs – Frequently Asked Questions
Q1. Where can I report an issue inside the mall?
→ At the customer help desk near the main entrance, or use the location-specific email and phone above.
Q2. Is there CCTV surveillance in parking areas?
→ Yes, all Lulu Malls are fully covered with security surveillance 24×7.
Q3. Can I get a refund for overcharged services?
→ You can contact the local management. They will initiate verification and may process a refund based on internal policy.
Q4. How do I follow up on a lost item?
→ Contact the help desk or call/email the customer care for your mall location immediately.
Escalation Process
If your issue is not resolved by the first level support:
- Email again and mention that it’s an escalation.
- Include reference numbers or screenshots.
- Ask for a supervisor or mall manager response.
Feedback Mechanism
Your feedback helps others!
→ Drop a comment below with your experience.
→ Suggest improvements or warn others about recurring issues.
→ Highlight exceptional service if received.
Social Media Support
While Lulu Mall doesn’t offer dedicated complaint resolution via social media, you can tag or message them on:
- Facebook: Lulu Mall Official Pages
- Instagram: @lulukochi, @lulumalllucknow, etc.
- Twitter (X): Mention @LuLuMall with your issue
Privacy Policy & Visitor Safety
Lulu Malls maintain strong privacy, security, and safety practices. CCTV, emergency response, and contactless payments are available throughout the premises.
Additional Resources
To raise your complaint officially or access support services:
👉 Visit: consumer-court.com
Final Note
This portal exists for you—our valued mall visitor. If you’ve had an issue, large or small, don’t hesitate to report it in the comment section below. Your complaint will be recorded and, when possible, redirected to the concerned Lulu Mall team.