Meta Description:
Having delivery issues with Shadowfax? This detailed guide covers customer care numbers, complaint registration steps, common delivery problems, and how to escalate unresolved issues effectively.
🚚 What is Shadowfax?
Shadowfax is a leading Indian logistics and courier service provider, offering end-to-end last-mile delivery solutions. It works with e-commerce companies, food delivery apps, grocery stores, pharmacies, and small businesses. With coverage across 18,000+ PIN codes and a tech-driven delivery model, Shadowfax plays a key role in India’s fast-paced delivery ecosystem.
📞 Shadowfax Customer Care Details
| Support Type | Contact Information |
|---|---|
| Customer Support Number | 📞 +91-80681 72518 (Available all 7 days, 9 AM – 9 PM) |
| Email Support | 📧 hello@shadowfax.in |
| Careers Contact | 📧 careers@shadowfax.in |
| Media Contact | 📧 media@shadowfax.in |
| Office Address | Shadowfax Technologies Pvt. Ltd., 6A, Block NP, Pitampura, New Delhi – 110034 |
📝 How to Register a Complaint with Shadowfax
You can report a delivery issue, missing package, or service-related concern in three ways:
1. 📞 Phone Support
- Call the Shadowfax helpline: +91-80681 72518
- Follow the IVR options:
- Press 1: For delivery or pickup-related issues
- Press 2: For business/partnership queries
- Press 3: For delivery agent support
- Share your registered phone number, tracking ID, and issue details
- Ask for a ticket ID for reference
2. 📧 Email Support
Send a complaint email to hello@shadowfax.in with:
- Full name
- Contact number
- Order ID or tracking ID
- Short description of the problem
- Any supporting documents (screenshots, delivery receipt, proof of payment)
3. 🌐 Website / App Support
If available, log in to the Shadowfax platform → Go to Help or Support → Submit a complaint ticket.
🔁 Common Complaints and Fixes
| Complaint Type | Suggested Solution |
|---|---|
| Delivery not received | Track status online; contact support if stuck more than 24 hrs |
| Package marked “delivered” but not received | Report immediately with order ID and delivery screenshot |
| Damaged product | Email support with photo proof and request escalation |
| Tracking info not updating | Wait for 24 hours or call support if still blank |
| Delivery partner misbehavior | Report call/SMS details via email or helpline |
📅 Complaint Resolution Timeline
| Action Step | Expected Timeframe |
|---|---|
| Complaint Acknowledgment | Within 24 hours |
| General Issue Resolution | 3 to 5 working days |
| Escalation Handling | 7 to 10 business days |
🚨 Escalation Process
If you’re not satisfied with the first response or if your issue remains unresolved:
Step 1 – Re-contact Shadowfax Support
Reply to your ticket or send a follow-up email with your original complaint details and ticket number.
Step 2 – Escalate to Management
Include “Escalation Request” in the subject and resend the details to hello@shadowfax.in. Mention that you’ve already tried primary support and need urgent attention.
Step 3 – File a Complaint with Consumer Forum
If the complaint is unresolved for over 30 days, you can raise the matter through official consumer grievance platforms or local district consumer court.
📑 Information You Should Keep Ready
To avoid delays, prepare the following before you raise a complaint:
- Tracking ID or Order ID
- Delivery partner name (if known)
- Date/time of delivery attempt
- Mobile number and email linked to the shipment
- Screenshots or delivery note/photo (for evidence)
💡 Tips for Fast Resolution
- Raise complaints as soon as the issue occurs
- Always save your complaint reference number
- Attach screenshots and documents when emailing support
- Stay polite but clear in describing the issue
- Call during working hours (9 AM – 9 PM)
💬 Still Need Help?
Drop a comment with the following if you still need assistance:
- Issue type (e.g., “not delivered”, “damaged product”)
- Last 4 digits of your registered phone (optional)
- City
- Tracking ID (if available)
We’ll help you understand what to do next.