Meta Description:
Need help with your Home Credit loan or facing EMI, KYC, or service issues? This complete guide covers Home Credit customer care numbers, complaint registration, email support, and grievance escalation.
💰 What is Home Credit India?
Home Credit India is a non-banking financial company (NBFC) offering personal loans, EMI financing for mobile phones and electronics, insurance, and credit protection plans. It caters to customers with minimal documentation and offers fast loan disbursals, making it popular among new-to-credit borrowers.
📞 Home Credit Customer Care Details
| Support Type | Contact Info |
|---|---|
| Customer Care Number | 📞 1860-121-6660 or +91 124 662 8888 (9 AM – 6 PM, All Days) |
| Email Support | 📧 care@homecredit.co.in |
| Grievance Officer Email | 📧 grievanceofficer@homecredit.co.in |
| Website | 🌐 www.homecredit.co.in |
| Mobile App | 📱 Available on Android/iOS – “Home Credit India” |
| Office Address | 🏢 DLF Infinity Towers, Tower C, 3rd Floor, DLF Cyber City, Phase II, Gurgaon – 122002, India |
📋 Services Offered by Home Credit
- 📌 Personal Loans (Up to ₹5 Lakhs, flexible tenure)
- 📌 Mobile & Appliance Loans (Zero down payment options on Flipkart, Amazon, offline)
- 📌 EMI Card / Limit-Based Financing
- 📌 Loan Top-Ups
- 📌 Insurance / Protection Plans
Home Credit provides instant approval and digital KYC options for fast disbursal.
📝 How to Register a Complaint
You can raise a complaint through any of the following methods:
1. 📞 Phone Call
- Dial 1860-121-6660
- Follow IVR and talk to a support executive
- Provide your Loan ID, Mobile Number, and Issue Details
2. 📧 Email
Send your complaint to care@homecredit.co.in.
Mention:
- Full Name
- Registered Mobile Number
- Loan Account Number
- Description of your issue
- Attach any documents or screenshots
3. 🌐 Home Credit App
- Download and log in to Home Credit India app
- Go to “Help” > “Raise Complaint”
- Track the status within the app
🔁 Common Complaint Types & Resolutions
| Complaint Type | Resolution Path |
|---|---|
| EMI wrongly deducted | Raise request with payment proof |
| NOC not received after closure | Request NOC via email or app |
| Credit limit not showing | App/website > Eligibility section |
| Loan account not updated in CIBIL | Raise ticket + wait 30–45 days |
| Insurance auto-charged | Request cancellation within 15 days |
📅 Response Timelines
| Process Type | Approx. Time |
|---|---|
| Complaint Acknowledgement | Within 24 hours |
| Resolution Time | 3–7 working days |
| Grievance Response | 7–10 working days |
| Loan Closure Confirmation | 5–10 working days post final EMI |
🚨 Grievance Redressal Process
If your issue is unresolved or delayed:
Step 1: Email Escalation
Write to grievanceofficer@homecredit.co.in
Include:
- Ticket/Complaint ID
- Full details of the issue
- Supporting documents (if any)
Step 2: Contact Grievance Officer
- Officer Name: Mr. Vishal Sharma
- Phone: +91-124-6628713
- Email: grievanceofficer@homecredit.co.in
If not resolved within 30 days, you may approach the RBI Ombudsman via https://cms.rbi.org.in
📑 Documents to Keep Handy
- Loan ID or Application Number
- PAN Card & Address Proof
- Registered Mobile Number
- Bank statement or UPI proof (for EMI issues)
- Screenshots of error messages (if app-related)
💡 Tips for Faster Resolution
- Use the Home Credit app to raise and track complaints
- Always mention your Loan ID or registered number in emails
- Keep invoice and payment proof for EMI-related complaints
- For premature loan closures, ask for a foreclosure quote before paying
💬 Still Need Help?
If you’re still stuck with a Home Credit issue, drop your query in the comments with:
- Your city
- Loan/product type (e.g., mobile loan/personal loan)
- Registered mobile (partially)
- Short description of issue
We’ll guide you on next steps or the right channel to resolve it faster.
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