Zero waste club cheating

Zero waste club cheating
I am on Instagram page of zero waste club, they’re selling wooden toothbrush and other products so i have ordered of 1388 rupees and waiting for order delivered. After 7 days order is not delivered then I was tried to contact the company one phone number is showing in name of +91 99653 05888 but he told me no any order is placed from your side than i will send the phone pay screenshot and order screen shot but he didn’t replied me . I am also tried on phone pay complaint but they said contact to the company.