I had ordered few items from pohunch .com on 11th Dec for Rs 980 through BHIM UPI. Money got deducted from my account but website did not confirm the order

I had ordered few items from pohunch .com on 11th Dec for Rs 980 through BHIM UPI. Money got deducted from my account but website did not confirm the order
On 11th Dec I ordered grocery item for Rs 996. The money was paid through BHIM UPI and I received confirmation message from my bank but pohunch website reflected the order as pending.
I called them multiple times on given number but did not get connected to the customer service I also mailed them several times but received no response from pohunch. Please help me with refund of my money.

I had ordered few items from pohunch .com on 11th Dec for Rs 980 through BHIM UPI. Money got deducted from my account but website did not confirm the order

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Pankaj Kumar Singh
1 month ago

Product quality is very bad

KP Tomar
28 days ago

My size is very small and my size is XL. Pls, replace it with the revised size immediately.

RAJENDRA SHIVAJIRAO BANDAL BANDAL
12 days ago

I want to return the goods receivedHi RAJENDRA SHIVAJIRAO BANDAL BANDAL -, your *DEALHOP PRIVATE LIMITED* order *#TYL35252–* couldn’t be delivered today as you were not available at the time of delivery. 

Items included in the shipment:
*DRK_SD_7-BS DRK_SD_7-BS DRK_SD_7-DS*

Total: *1998.00*

Payment Mode: *cod*

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Rajendra shivajirao Bandal
10 days ago

what is next step where should i forward the goods no adress is given

Rajendra shivajirao Bandal
7 days ago

I want to return the goods receivedHi RAJENDRA SHIVAJIRAO BANDAL BANDAL -, your *DEALHOP PRIVATE LIMITED* order *#TYL35252–* couldn’t be delivered today as you were not available at the time of delivery. 
Items included in the shipment:
*DRK_SD_7-BS DRK_SD_7-BS DRK_SD_7-DS*
Total: *1998.00*
Payment Mode: *cod*
9890455465

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