Hello Sir/Madam,
This is Lenin babu, Guardian of Miss. Rihasini. Of late medicine studies as become a dream for everyone and for turning that dream into a real, people like us depending on a reputed education coaching institute. I enquired multiple institutes and finally opted Aakash Institute to pursue her medical dream.
She completed Class 12, took an admission for NEET repeater and Registration fees Rs. 12,000 paid on 23rd June and remaining Rs. 67000 converted in EMI (provided by Byjus). We joined for one year Live class program. After the discussion we had with Senior Mentor Mr. Dinesh Vijay (Mob: 7010723159), Batch was already started on 19th July and my niece can also join the class from 26 June onwards. Meanwhile the left out class can be viewed as a recorded program. He committed that if we pay before 12 pm, he will initiate the books and will be delivered on 25 Jun.
On 26 Jun, I was keep on calling him and he didn’t respond my calls. Next day he messaged me as “I put her in new batch so mentor will call you by today (27 Jun) and books also will be delivered accordingly”. Next day onwards (till 30 Jun) no response from him when I called him. He texted me that “Can I call you later” but never called me.
We received the tablet on 29 Jun without books and received the call from Aakash by 30 Jun and done walkthrough the tablet & Byjus Apps. We came to know that time, counsellor (Mr. Dinesh) allotted recorded class for student NOT Live class. You can watch all the recorded classes.
While discussed with him we highlighted that she has some eye sight issue, if she continuously watch laptop/tablet, she might get severe headache & pain in her eyes. We thought that he understood our concerns and provided the batch options. We finalized that English (100%) live batch, 3 hours per day for one subject from Mon-Sunday. We came to know from Aakash executive during the demonstration about the tablet device, there is no such batch and 2 classes per day.
Finally we understood that he deceived us by throwing fake/false commitments which as follow as,
1. He hide the 14 days refund policy (came to know while Aakash executive explain about loan process and confirmation)
2. Live class will be taken but offered was recorded class.
3. Books & Tablet will be delivered on 25 June
4. New Batch/class will commence on 26 June
5. No customer support, no response for my calls
I trusted Aakash Institute and their counsellors/mentors. But Mr. Dinesh really made us to rethink on the stand. We never expected such a swindling activity from this reputed education institution.
I requested to cancel the registration and refund the amount of Rs. 12000 which we paid as registration fees.
I sent many mails and registered through phone call but saying that our Senior Manager will call you in 24 hrs. But till date didn’t any response from them. Then escalated to grievance also, no action from them and getting same message from them.
Tag: refund
Ekart Logistics Complaint: Tips for Effective Resolution
Learn how to file a complaint against Ekart Logistics and effectively resolve issues related to your orders. Follow these steps to get your concerns addressed.
Ekart Logistics is a popular choice for online retailers and customers in India, but sometimes, things don’t go as planned. If you’ve had a negative experience with Ekart Logistics, it’s important to know how to lodge a complaint effectively. Here’s a step-by-step guide:
1. Gather Your Evidence
Before contacting Ekart, gather all relevant information to support your complaint. This includes:
- Order ID: This is the unique number assigned to your order.
- Tracking number: This number allows you to track the shipment’s progress.
- Delivery date: Note the expected and actual delivery dates.
- Proof of payment: Keep a copy of your payment receipt.
- Photos or videos: If applicable, take pictures or videos of any damaged goods or other issues.
- Correspondence: Save any emails or messages you’ve exchanged with Ekart customer service.
2. Contact Ekart Customer Service
Phone: Call Ekart’s customer service number: 1800 200 2123 Email: Send a detailed email outlining your complaint and attaching any relevant documents to [email protected] Social Media: Reach out to Ekart on their social media platforms (e.g., Facebook, Twitter). Many companies monitor these channels and respond promptly to customer concerns.
3. Be Clear and Concise
When contacting Ekart, be clear and concise in your complaint. Explain the issue you’re facing and provide specific details to support your claim. Avoid making accusations or using harsh language.
4. Escalate if Necessary
If you’re unable to resolve the issue through initial customer service channels, consider escalating your complaint to a higher authority within Ekart. This could involve contacting their customer relations department or seeking assistance from a supervisor.
5. Consider Legal Action
In extreme cases, if your complaint remains unresolved and you’ve suffered significant losses, you may need to explore legal options. Consult with a lawyer to understand your rights and the potential legal remedies available.
Additional Tips
- Be Patient: While it can be frustrating to deal with customer service issues, try to remain patient and polite.
- Check Reviews: See if other customers have had similar experiences with Ekart. This can provide valuable insights and help you approach your complaint more effectively.
- Mediation: If you’re unable to resolve the issue directly with Ekart, consider involving a neutral third party, such as a consumer mediation center.
- File a Complaint with Regulatory Authorities: In some cases, you may be able to file a complaint with relevant consumer protection agencies or regulatory bodies.
By following these steps and remaining persistent, you can increase your chances of resolving your complaint with Ekart Logistics. Remember, a well-documented and polite approach can often lead to a positive outcome.
Keywords: Ekart Logistics complaint, how to complain about Ekart, Ekart customer service, Ekart delivery issues, Ekart refund, Ekart damage, Ekart tracking, Ekart order status.
