Urgent Complaint Regarding Poor Service Experience and Unprofessional Behavior
Dear Voltas team,
I hope this email finds you well. I am writing to express my extreme disappointment and frustration with the service provided by your service center in Etah regarding my Voltas AC.
On April 10th, I entrusted my malfunctioning AC to your service center, as it was experiencing cooling issues due to gas leakage. I was assured by your representative, Irfan, that the issue would be resolved within two days. However, despite numerous follow-ups on my end, including contacting ASM Vishal on April 17th around 6 PM, the promised resolution was not delivered.
Moreover, the situation took an unacceptable turn when Irfan, upon being contacted again later that day, resorted to using abusive language. I have attached a call recording wherein Irfan can be heard using inappropriate language towards me. Such behavior is completely unprofessional and unacceptable, especially considering that Voltas is a reputable brand under the TATA group.
It is deeply concerning to see that the service center prioritized financial gain over providing quality service and maintaining a respectful demeanor towards customers. I sincerely hope that appropriate action will be taken against the Etah service center to address these issues and prevent similar incidents from occurring in the future.
Furthermore, I expect to be informed about the actions taken in response to my complaint and the measures implemented to ensure better service standards going forward. It is also disheartening to learn that my present complaint, lodged via mobile number 9599087077, was inaccurately closed by the service center without providing a satisfactory solution. This further highlights the need for improved accountability and transparency in your operations.
I am attaching callrecording and AC bill for your reference.
I trust that you will take swift and decisive action to rectify this situation and restore my faith in Voltas as a reliable and customer-centric brand.
Thank you for your attention to this matter. I look forward to your prompt response and resolution of the issues raised.
Sincerely
Bhupendra Singh

Urgent Complaint Regarding Poor Service Experience and Unprofessional Behavior