Wrongful Practice of charging Cancellation Fees
When i booked the room it was showing 100% refund if cancelled before 19th April but now its charging 504 rs cancellation charges.
They said its mentioned in the booking voucher but
Booking voucher was received after booking not before booking. I have clearly shared the screen shot at the time of booking and clearly mentioned full refund if cancelled before 19th April. Your executive asked me to click on the i button beside service fee but as per Indian law, this needs to be clearly visible when a customer is booking. Additionally under the cancellation policy details on the booking page, there are no further terms and conditions mentioned which customers have to check.
So this is a clear case of collecting money from customers by wrong practices. 

Wrongful Practice of charging Cancellation Fees