Jaquar Complaint Portal 2025: Register Grievances & Customer Care Guide

Resolve Jaquar product issues swiftly! Learn how to file complaints online, track status, and access 24/7 customer care numbers. Includes warranty claims, escalation steps, and FAQs.

Jaquar, a leader in bathroom and lighting solutions, offers a structured grievance redressal system to address product defects, service delays, and installation issues. With over 2,400 trained technicians and a 10-year warranty on products, this guide explains how to use the Jaquar Complaint Portal, contact customer care, and escalate unresolved issues effectively.

How to File a Complaint via Jaquar Complaint Portal
Alternative Complaint Registration Methods
Jaquar Customer Care Details (All Departments)
Track Complaint Status
Escalation Process for Unresolved Issues
Common Issues & Solutions
FAQs
Feedback & Comments

1. How to File a Complaint via Jaquar Complaint Portal

Step 1: Visit the Jaquar Complaint Portal

Go to the Jaquar Customer Support Page .
Click “Service Request” or “10 Years Warranty” based on your issue.

Step 2: Submit Details

Enter your Consumer Number (found on invoices or product packaging).
Describe the issue (e.g., leaking tap, faulty shower) and upload supporting images/videos.

Step 3: Receive Complaint ID

A unique Complaint ID will be sent via SMS/email for tracking .

2. Alternative Complaint Registration Methods

Method 1: Toll-Free Numbers

Department	Contact Number	Hours
Bathroom Products	1800-121-6808	Mon–Sat, 9 AM–6 PM IST
Lighting Solutions	1800-212-6808	Mon–Sat, 9 AM–6 PM IST
Purchase Assistance	1800-120-332222	Mon–Sat, 9 AM–6 PM IST

Method 2: Email

General Support: customercare@jaquar.com
Warranty Claims: service@jaquar.com
Privacy Concerns: privacy@jaquar.com .

Method 3: Mobile App

Use the Jaquar Care App (if available) to log complaints and schedule technician visits.

Method 4: In-Person

Visit a Jaquar Service Center or authorized dealer with your product invoice .

3. Jaquar Customer Care Details (All Departments)

Key Departments

Department	Contact	Email
Technical Support	1800-121-6808	service@jaquar.com
Warranty Claims	1800-121-6808	warranty@jaquar.com
Product Installation	1800-120-332222	purchasehelp@jaquar.com
Corporate Office	+91 124 474 6800	social@jaquar.com
International Support	+44 (0) 1920 885126	global.support@jaquar.com

Regional Offices

Delhi: Plot No.3, Sector 11, IMT Manesar, Gurgaon .
Mumbai: 25th Floor, Tower 2, One International Centre, Prabhadevi .

4. Track Complaint Status

Online:

Visit the Complaint Status Portal and enter your Complaint ID.

SMS:

Text STATUS <Complaint ID> to 567676 .

Phone:

Call 1800-121-6808 and follow IVR prompts .

5. Escalation Process for Unresolved Issues

If unresolved within 15 days:

Escalate to Regional Manager:

Contact your regional office (e.g., Delhi: +91 124 474 6800) .

Consumer Court:

File a complaint via the National Consumer Helpline (1915) or Consumer Court Portal.

6. Common Issues & Solutions

Issue	Solution
Leaking Taps	Email images to service@jaquar.com; request technician via 1800-121-6808.
Faulty Shower	Submit warranty claim with invoice via the portal .
Delayed Installation	Escalate to purchasehelp@jaquar.com or call 1800-120-332222 .
Billing Disputes	Contact customercare@jaquar.com with transaction details.

7. FAQs

Q1. How long does Jaquar take to resolve complaints?
A: 7–15 days for most issues; warranty claims may take 30 days .

Q2. Can I file a complaint without a Consumer Number?
A: Yes, but include product purchase details (invoice copy, dealer info) .

Q3. Is the 10-year warranty valid for all products?
A: Yes, but terms vary. Check Jaquar Warranty Policy .

Q4. How to contact Jaquar for international support?
A: Use +44 (0) 1920 885126 or global.support@jaquar.com .

8. Feedback & Comments 💬

Have you used Jaquar’s complaint portal? Share your experience below!

Were your issues resolved promptly?
How helpful was the customer care team?