Ekart Agent Not Pickup Return Product they Product Considered as Mis- match without Visit & Verifying Product

I raised Complaint on 11 oct but not given Any complaint by flipkart customer support for replacement, on 27 oct they received and they said we can’t Replace your tv but we provide return they approve my Return on refund on 30 oct time of pickup no one come to pickup the product and pickup agent not answered the call pickup boy rejected at 5:29 PM as product mis-match without visiting or verifying the tv they are doing scam with innocent people I lost my presence they mentally and physically exhausted Ekart delivery Agent doing scam please take strict action Against Ekart & Flipkart