Received a damaged or wrong Crompton product? Here’s how the replacement process works, what’s covered, and how to raise a request.
If your Crompton fan, geyser, or appliance is faulty out of the box, damaged during delivery, or not what you ordered, you may be eligible for a replacement or return — but only under certain conditions.
📦 What Crompton Will Replace or Accept for Return
You can request a replacement if:
- Product is physically damaged on delivery
- You received the wrong item or model
- Product is non-functional out of the box
- A major manufacturing defect is discovered within the first few days
❌ What’s Not Covered
Crompton may reject replacement if:
- Damage happened after delivery
- Product was used or installed
- Request was made after the return window
- Purchase was not from an authorized seller or platform
📝 Steps to Raise a Replacement Request
1. Contact Crompton Customer Care
- Call: 1800 419 0505
- WhatsApp: +91 74287 13838
Mention the issue, share images/videos of the problem, and keep your invoice handy.
2. Or Use the Online Complaint Portal
- Visit: https://www.crompton.co.in
- Go to Support → Register Complaint
- Select “Replacement” as the issue type
- Attach images if applicable and submit
📅 Time Limit for Replacement
Most replacements must be requested within 7 days of purchase or delivery, depending on the platform’s or seller’s return policy.
💳 Purchased Online? Follow the Platform Rules
If you bought from:
- Amazon / Flipkart / Reliance Digital: Raise a return via their app/site
- Crompton support will only step in after the seller’s policy is exhausted or if the seller redirects you
🧾 Keep These Handy
- Product invoice
- Delivery date proof
- Photos/videos of the damage or defect
- Serial number and model
💬 Need Help? Ask Below
Unsure if your product qualifies for replacement? Drop your question in the comments and we’ll help sort it out.