After surrendering the connection HATHWAY is not returning back my Initial Deposit

Hello,

I have informed Hathway that I am disconnecting my connection in chennai. They send a person to collect the Router ( though I had paid for the router ) and confirmed. This was August end , 2024. After a month or so I called them but no response via call centre / Mobile app. Atlast I wrote a mail to Hathway , they asked me to provide signed and cancelled cheque to which they will transfer initial deposit. Even after 2 months no response from Hathway and multiple emails been send as the remainder.

Hathway account number : 1166591685


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