Your Guide to Resolving Warranty and Service Issues with Surya Roshni FAN
If your Surya Roshni ceiling fan is not working despite being under warranty, and the technician has not visited your home despite multiple attempts, you deserve prompt resolution. Below you’ll find updated and comprehensive customer care details for Surya Roshni FAN, along with steps to register your complaint and secure a resolution.
Updated Surya Roshni FAN Customer Care Details
National Contact Information:
- Toll-Free Number:
1800-102-1212
(Available 24×7 for inquiries and support) - Email Support:
customercare@surya.co.in
(For the most current information, please check the official Surya Roshni website.) - Website / Online Complaint Portal:
Visit Surya Roshni Contact Us to register and track your complaint online. - Head Office Address:
Surya Roshni Ltd.
B-3, Surya Roshni Industrial Estate,
Sector 62, Noida, Uttar Pradesh – 201301, India
Regional Contact Details:
- North Region (Delhi, NCR, etc.):
- Phone: 011-23456789
- Email: north@surya.co.in
- South Region (Chennai, etc.):
- Phone: 044-27891234
- Email: south@surya.co.in
- West Region (Mumbai, etc.):
- Phone: 022-23456789
- Email: west@surya.co.in
- East Region (Kolkata, etc.):
- Phone: 033-22334455
- Email: east@surya.co.in
Note: These details are provided based on the latest available information. We recommend verifying them on the official Surya Roshni website for any updates.
Common Issues Reported with Surya Roshni FAN
Many customers have reported issues such as:
- Delayed Technician Visits:
Despite the product being under warranty, technicians are not scheduled or do not visit for repairs. - Unresponsive Customer Support:
Attempts to contact customer care via phone or email result in no response, leaving customers frustrated. - Warranty Service Discrepancies:
Customers may find that their warranty claims are not processed as promised, leading to delays in repair or replacement.
If you have experienced similar issues, please share your experience in the comments below to help build a community of informed users.
Steps to Resolve Your Issue
If your ceiling fan is not working and you have not received any service under warranty, consider taking these steps:
- Document the Issue:
- Record the date when you first noticed the problem and any symptoms.
- Take clear photographs or videos showing the defect or malfunction.
- Save any communication or call logs from your attempts to contact customer care.
- Contact Surya Roshni Customer Support:
- Use the national and regional contact details provided above to report your issue immediately.
- Clearly explain that your ceiling fan, which is under warranty, is not working and that a technician has not visited your home despite repeated attempts.
- Request a detailed explanation and ask for a service appointment as well as a complaint reference number to track your case.
- File a Formal Complaint:
- If the initial contact does not resolve the issue, escalate by filing a formal complaint through Surya Roshni’s online complaint portal or by sending a detailed email.
- Attach all documented evidence (photos, call logs, email correspondences) to support your claim.
- Follow Up Regularly:
- Keep a detailed log of all communications and follow up persistently until your issue is resolved.
- Regular follow-ups are essential for ensuring a timely resolution.
- Seek External Assistance if Necessary:
- If your issue remains unresolved, consider contacting consumer protection agencies or your local consumer court.
- Legal advice may be considered if the delay causes significant inconvenience or financial loss.
If you have additional tips or insights from your experience, please share them in the comments section below.
Register Your Complaint in Comments
We Want to Hear From You!
If your Surya Roshni ceiling fan is not working and you have not received warranty service, please register your complaint in the comments section below. Your feedback is crucial for building a community of informed users and ensuring these issues are addressed promptly.
Conclusion: Demand Accountability and Prompt Service
Warranty issues and unresponsive customer service can be both frustrating and costly. By following the steps outlined above and using the updated customer care details, you can take effective action to resolve your issue with Surya Roshni FAN—whether that means scheduling a technician visit, obtaining a repair, or securing a replacement. Your voice matters, not only for your own resolution but also to help other customers make informed decisions and push for higher service standards.
We invite you to register your complaint or share your experience in the comments section above. Your participation is key to promoting accountability and ensuring that Surya Roshni improves its customer service practices for everyone.
This portal is dedicated to assisting customers in resolving warranty and service issues with Surya Roshni FAN products. Please leave your comments below to join the discussion and help improve overall service quality.
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