Some investors have experienced issues with transactions on the Pari Match platform, where funds debited from their bank accounts neither appear in their wallet nor are refunded. Despite having complete transaction evidence—including UPI reference IDs and screenshots—the amount remains missing, and repeated complaints have not led to a resolution. This article outlines steps you can take to address the issue, along with official contact details for reporting and customer care.
Understanding the Issue
- Transaction Evidence:
You have all the necessary evidence (UPI reference IDs, transaction IDs, screenshots) confirming that the payment was successfully debited from your account. - Missing Funds:
The amount deducted is not reflected in your Pari Match wallet, nor has it been returned to your bank account, even after the expected refund period has passed. - Unresponsive Customer Support:
Despite multiple attempts to contact Pari Match, you have not received any meaningful response or resolution to your complaint.
Steps to Address the Issue
- Gather and Organize Evidence:
- Save all screenshots and transaction details, including UPI reference IDs and transaction IDs.
- Maintain a record of all communications with Pari Match, noting dates and any responses received.
- Contact Pari Match Customer Support:
- Submit a formal complaint through their support channels (via email or through the in-app support on their official website).
- Clearly outline your issue, attach the documented evidence, and request an immediate resolution.
- Ask for a written acknowledgment or a complaint reference number.
- Follow Up with Your Bank:
- Inform your bank about the missing funds and provide them with the documented evidence.
- Request that your bank initiate a dispute or investigation regarding the unauthorized debit.
- Ask if your bank can temporarily block transactions from the vendor until the issue is resolved.
- File a Complaint with Official Authorities:
- National Cyber Crime Reporting Portal:
File a complaint online at https://cybercrime.gov.in to report the fraudulent activity. - National Consumer Helpline (NCH):
Contact the helpline at 1800-11-4000 or email consumerhelpline@nic.in to register your complaint and seek consumer protection assistance.
- National Cyber Crime Reporting Portal:
- Seek Guidance from Consumer Rights Platforms:
- Visit consumer rights websites such as Consumer Court (https://consumer-court.com) for further advice on escalating your complaint.
- Consider filing a formal complaint through these platforms if the issue remains unresolved.
- Share Your Experience:
- Consider posting your experience on social media or consumer forums to warn others about the issue.
- Ensure that your posts remain factual and do not disclose sensitive personal details.
Official Contact Details for Complaints
- National Cyber Crime Reporting Portal:
https://cybercrime.gov.in
Use this portal to report cyber fraud and UPI-related scams. - National Consumer Helpline (NCH):
Phone: 1800-11-4000
Email: consumerhelpline@nic.in
Use these channels to register your complaint and obtain consumer protection assistance.
Pari Match Customer Care Details
For direct assistance from Pari Match, use the following official customer support channels (please verify on the official website for the most up-to-date information):
- Official Website:
https://www.parimatch.com
Visit the website and navigate to the “Contact Us” or “Support” section for further details. - Customer Support Email:
support@parimatch.com - Customer Support Phone:
Please check the official website for the latest phone number or hotline details. - Live Chat:
Pari Match may offer live chat support via their official website. Look for a “Live Chat” option on their support page.
Conclusion
If you have experienced a fraudulent transaction with Pari Match, it is essential to act promptly. Gather all evidence, re-contact the company through their customer care channels, and escalate your complaint using the official channels mentioned above. Your vigilance is key to protecting your funds, and sharing your experience can help prevent others from falling victim to similar scams.
If you have any questions or need further assistance, please leave a comment below. We’re here to help!