Need Delhivery customer support? Find updated contact details including phone numbers, WhatsApp (if available), email, and live chat links (if available). Access detailed tables for common shipping issues, warranty/liability details, support methods, and direct complaint registration links. Get a summary of Delhivery’s service channels and liability information. Share unresolved issues in the comments.
Delhivery Complaint Portal – Register Your Complaint & Customer Care Details
Welcome to the Delhivery Complaint Portal, your one-stop solution for contacting Delhivery customer support and resolving any issues you may encounter with their shipping services. We aim to provide you with the most up-to-date contact information and clear pathways to register your complaints effectively.
Updated Delhivery Contact Options:
Here are the various ways you can reach Delhivery’s customer support:
- Toll-Free Numbers:
- Currently, Delhivery primarily uses a direct customer care number rather than a toll-free option widely advertised. The main contact number is: +91 8069856101. Please check the official Delhivery website for any updates on toll-free options.
- WhatsApp:
- As of my last update, Delhivery doesn’t prominently feature WhatsApp as a primary customer support channel. However, they might use it for specific updates or notifications. Always refer to their official website for the latest contact methods.
- Email Support:
- While the support portal and phone are preferred for immediate issues, you can try the following general inquiry emails (use with the understanding that response times might vary and package-related issues are best addressed via the portal or phone):
- For general feedback or non-urgent inquiries: You would typically look for a “Contact Us” section on their website for general inquiries. As of now, a specific general support email isn’t widely advertised for direct package issues.
- For privacy-related concerns: [email address removed] (Please note Delhivery specifies this is NOT for package support).
- For community grievances: [email address removed] (Again, not for package support).
- While the support portal and phone are preferred for immediate issues, you can try the following general inquiry emails (use with the understanding that response times might vary and package-related issues are best addressed via the portal or phone):
- Live Chat:
- Delhivery’s website (https://www.delhivery.com/) does have a live chat feature available in the bottom right corner. This can be a quick way to get immediate assistance with tracking and general queries during their operating hours.
Detailed Support by Service Category:
Here’s a breakdown of common Delhivery service issues with recommended support methods and direct links:
Table 1: Shipment Tracking & Delivery Issues
| Common Issue | Description | Warranty/Liability Details | Support Method(s) | Direct Complaint/Query Link |
| Unable to track shipment | Tracking number not working, no updates. | Delhivery’s liability for delays or inability to provide tracking information is generally not explicitly covered under warranty but falls under their service commitment. | Website/App Tracking, Phone Support, Live Chat | https://www.delhivery.com/tracking or call +91 8069856101 or use Live Chat on their website |
| Delivery delayed | Shipment not delivered within the expected timeframe. | Compensation for delays, if any, is usually outlined in specific service agreements (especially for premium services). Standard shipping typically doesn’t have guaranteed delivery times with compensation clauses. | Phone Support, Online Query via Support Portal, Live Chat | https://www.delhivery.com/support or call +91 8069856101 or use Live Chat on their website |
| Damaged shipment received | Package arrived with visible damage to the contents. | Claims for damage must be reported within a specific timeframe (usually 24-48 hours) with supporting evidence. Delhivery’s liability is limited as per their terms and conditions, often based on declared value or a standard limit. | Phone Support, Online Query via Support Portal | https://www.delhivery.com/support (include photos) or call +91 8069856101 |
| Lost shipment | Shipment not delivered and no tracking updates for an extended period. | In case of loss confirmed by Delhivery, compensation may be provided based on the declared value and their liability terms. Proof of value might be required. | Phone Support, Online Query via Support Portal | https://www.delhivery.com/support or call +91 8069856101 |
| Incorrect delivery address | Shipment delivered to the wrong address. | Liability for incorrect address usually depends on who provided the incorrect information. Additional charges may apply for re-delivery, which might not be covered under any warranty. | Phone Support, Online Query via Support Portal | https://www.delhivery.com/support or call +91 8069856101 |
| Proof of Delivery (POD) issues | Unable to access POD, discrepancy in POD. | POD is a record of delivery; issues here don’t typically fall under a warranty but are a service-related query that Delhivery should address. | Phone Support, Online Query via Support Portal | https://www.delhivery.com/support or call +91 8069856101 |
Table 2: Billing & Payment Queries
| Common Issue | Description | Warranty/Liability Details | Support Method(s) | Direct Complaint/Query Link |
| Incorrect billing amount | Discrepancy in the charged amount. | Billing discrepancies are service-related and should be rectified by Delhivery. No specific warranty applies here. | Email Support (look for billing contact on their site), Online Query via Support Portal | [Link to billing support/query form if available on their support page] or use the general support portal. |
| Payment issues | Problems with payment processing. | Payment processing is a service aspect; issues should be resolved by their support team. | Phone Support, Email Support (if billing specific email found) | Call +91 8069856101 or look for billing contact details on their website. |
| Invoice requests | Need a copy of the invoice. | Invoice provision is a standard service. | Email Support (if billing specific email found), Online Portal (if applicable) | Look for invoice request options on their website or contact their billing support if details are available. |
List of All Official Delhivery Service Channels:
| Service Channel | Access Link/Details | Availability | Best Used For |
| Official Website | https://www.delhivery.com/ | 24/7 | Tracking, general information, service details, accessing support and live chat. |
| Customer Support Page | https://www.delhivery.com/support | 24/7 for query submission | Raising complaints, detailed inquiries, accessing FAQs. |
| Customer Care Number | +91 8069856101 | [Check official website for operating hours] | Urgent issues, detailed inquiries, situations requiring immediate verbal communication. |
| Live Chat | Available on the bottom right of https://www.delhivery.com/ | [Check official website for operating hours] | Quick tracking queries, general information, and basic support. |
| Email Support | [Refer to the “Updated Delhivery Contact Options” section for available email addresses] | Typically monitored during business hours. | Non-urgent inquiries, providing detailed information (use cautiously for time-sensitive package issues). |
| Delhivery Mobile App | Available on Android and iOS app stores (search for “Delhivery”). | 24/7 | Tracking shipments, managing your deliveries (if you have an account). |
| Delhivery One Portal | https://one.delhivery.com/ (for registered business users) | 24/7 (for registered business users) | Managing business shipments, raising support tickets specific to your account. |
Delhivery Warranty & Liability Summary:
Delhivery’s responsibility for your shipments is governed by their terms and conditions, which you agree to when using their services. Here’s a general summary:
- Limited Liability: Delhivery’s liability for loss or damage is usually capped at a certain amount unless you declare a higher value and opt for insurance at the time of booking.
- Damage Claims: Claims for damage must typically be reported within a short period after delivery (often within 24-48 hours) and must be accompanied by sufficient evidence (e.g., photos).
- Loss Claims: For lost shipments, a claim can be initiated after a reasonable period of non-delivery and confirmation from Delhivery that the package is indeed lost. Compensation will be based on their terms and the declared value.
- No Explicit “Warranty” on Delivery Time: Standard shipping services generally do not come with a warranty on delivery time, although they strive to meet their estimated delivery schedules. Compensation for delays is usually limited to specific premium services with guaranteed delivery timelines.
For complete and accurate details regarding Delhivery’s liability and terms of service, please refer to the official Delhivery website and the terms and conditions agreed upon during your shipment booking.
Share Your Unresolved Issues:
If you have diligently followed the steps above and contacted Delhivery through their official channels but your issue remains unresolved, we encourage you to share your experience in the comments section below. While consumer-court.com cannot directly intervene in your specific case or provide customer support for Delhivery, your feedback can be valuable for other users and may highlight common areas of concern.
I have an issue with one of your delivery executives in Thevara Cochin named Nafir . He had wrongly delivered my courier packet to someone else and I had been taking up the matter with the vendor .
Nafir came to me with another Delhivery employee named Surumi with a sob story that Delivery would fire him from the job if he did not pay Rs1000 immediately. He and Surumi told me that he was in dire straits and had no means of paying the money and asked me for a loan which I gave him on the promise that he would return it when he recd his next salary .In the meantime the lost packet was found .
Nafir doesn’t return my calls and has not returned my money .