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Meta Description:
Having issues with your Slice card, EMI payments, or credit limit? This complete guide covers Slice customer care numbers, complaint registration process, common problems, and grievance escalation contacts.

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💳 What is Slice?

Slice is a fintech company that offers a credit-based payment card designed primarily for students, young professionals, and first-time borrowers in India. With Slice, users get:

• A Visa-powered Slice Card with credit up to ₹10 lakhs
• No annual fees or joining charges
• 3-month split repayments at no extra cost
• UPI and bill payment features
• Reward system known as Spark Cashback

It aims to simplify credit access and help young users build a strong credit history.

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📞 Slice Customer Care Details

Support Type	Details
Customer Support Number	📞 080-4709 6430 or 080-4832 9999 (Mon–Sat, 10 AM – 7 PM)
Email Support	📧 help@sliceit.com
App Support	Slice App → Help & Support → Raise a Ticket
Nodal Officer Contact	📧 nodalofficer@sliceit.com 📞 +91-8045 523 323
Registered Office	Slice, North East Small Finance Bank Ltd, 1st & 3rd Floor, Fortune Central, Basisthapur, Beltola, Guwahati, Assam – 781028

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📝 How to Register a Complaint with Slice

1. 📞 Call Customer Care

• Dial 080-4709 6430 or 080-4832 9999
• Provide your registered mobile number and issue details
• Note the ticket/complaint ID for follow-up

2. 📧 Email Support

• Write to help@sliceit.com
• Include:
  • Registered mobile number and full name
  • Card number or account ID
  • Description of your issue
  • Attach screenshots or transaction proof

3. 📱 Slice App (Best Option)

• Open the Slice app
• Tap on Help & Support
• Raise a ticket for any billing, refund, transaction, or KYC issues
• Track your complaint in real-time

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🛠️ Common Slice Complaints & Fixes

Problem	Resolution/Action
Card not delivered	Raise a support ticket to request reshipment or delivery update
Card blocked or inactive	Check app → Contact support to unblock after verification
UPI not working	Ensure device location is enabled, UPI ID is active
Spark cashback not credited	Cashback is added weekly; raise a complaint if not credited within 7 days
Loan/EMI not showing in app	Update app > Restart device > Contact support if issue persists
Payment failed but money debited	Share UPI/transaction ID via email/app for quick refund

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📅 Complaint & Resolution Timeline

Process Type	Expected Time
Complaint Acknowledgment	Within 24 hours
Ticket Resolution (Level 1)	2–5 business days
Escalation Response	5–7 business days

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🚨 How to Escalate an Unresolved Complaint

If Slice doesn’t resolve your issue satisfactorily:

Step 1 – Contact Nodal Officer

• Name: Swetha S
• Email: nodalofficer@sliceit.com
• Phone: +91-8045 523 323
  Include:
• Ticket number
• Registered mobile number
• Full explanation with screenshots or payment details

Step 2 – File a Complaint with RBI Ombudsman

If Slice fails to respond within 30 days, you can file a complaint at the RBI CMS Portal

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📑 Documents to Keep Handy Before Filing Complaint

• Registered mobile/email ID
• Screenshot of error or failed payment
• Transaction reference/UPI ID
• Slice card/account ID (if available)
• Previous complaint ID or ticket number

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💡 Tips for Better Support

• Use the Slice app for faster resolution and real-time tracking
• Always note your ticket number when raising complaints
• Avoid calling outside support hours (calls won’t connect)
• Check for app updates if you notice functionality bugs

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🔒 Security Warning

Slice will never ask for your OTP or PIN over phone or email.
If you receive suspicious messages or calls, report them immediately via the app or email support.

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💬 Still Need Help?

Drop your issue in the comments below:

• Nature of the issue (e.g., UPI issue, cashback not received)
• Your city
• Registered mobile number (partially)
• Ticket ID (if already raised)

We’ll try to guide you with the next best step or connect you to the right channel.

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