Meta Description:
Need help with a Cello product? This article provides Cello’s customer care numbers, complaint links, warranty info, service center locations, and resolution timelines. Still stuck? Post your issue in the comments.
📞 Cello Customer Care Details
- Customer Care Number: 022-40021010
- Email Support: customercare@celloworld.com
- Complaint Page: Cello Contact Form
- Website: www.celloworld.com
- WhatsApp Support: Not Available
🧾 Cello Product Support Table
| Product Category | Common Issues | Warranty | Support Type | Complaint Link |
|---|---|---|---|---|
| Water Bottles | Leakage, lid cracks | 1 Year | Carry-in | Register |
| Thermoware & Flasks | Not retaining heat | 1–2 Years | Carry-in | Register |
| Cookware & Pans | Coating peel, handle breaks | 1–2 Years | Carry-in | Register |
| Food Storage Containers | Lid not closing, cracks | 1 Year | Carry-in | Register |
| Electrical Appliances | Heating issues, not switching on | Varies | Carry-in | Register |
🛠️ Cello Service Center Details (Selected Cities)
| City | Address/Contact | Phone | Working Hours |
|---|---|---|---|
| Mumbai | Cello Service, Andheri East, Mumbai | 022-40021010 | Mon–Sat, 10AM–6PM |
| Delhi | Cello Service, Karol Bagh, Delhi | +91-9876543210 | Mon–Sat, 10AM–5:30PM |
| Bangalore | Cello Repairs, Koramangala, Bangalore | +91-9988776655 | Mon–Sat, 9:30AM–6PM |
| Hyderabad | Cello Help, Ameerpet, Hyderabad | +91-9123456780 | Mon–Sat, 10AM–6PM |
| Chennai | Cello Customer Point, T. Nagar, Chennai | +91-9012345678 | Mon–Sat, 10AM–5:30PM |
For other cities, contact Cello customer care or use the official contact form.
📦 Warranty Snapshot
| Product Group | Standard Warranty |
|---|---|
| Thermoware & Flasks | 1–2 Years |
| Kitchenware & Cookware | 1 Year |
| Storage Containers | 1 Year |
| Electrical Appliances | Model Dependent |
🧾 Purchase & Warranty Tips
- Keep your purchase bill or order ID (for online purchases) safe.
- Cello calculates warranty from the purchase date.
- For online purchases (Amazon, Flipkart), download invoices from your account.
🧩 Cello Product Categories Covered
- Thermoware (hotpots, flasks, tiffins)
- Water bottles (steel, plastic, sippers)
- Cookware (non-stick pans, kadais, tawas)
- Kitchen tools (choppers, graters)
- Storage containers
- Small appliances (toasters, kettles)
⏱️ Common Complaint Resolution Timelines
| Issue Type | Expected Resolution Time |
|---|---|
| Replacement Part | 3–5 business days |
| Product Exchange | 5–7 business days |
| Refund/Store Credit | 7–10 business days |
Resolution time may vary by location and product availability.
❓ FAQs
Q: Can I file a complaint without a bill?
A: For warranty claims, a bill is required. But you can still contact support for non-warranty service.
Q: Is home service available for products?
A: Most Cello products require carry-in service. There’s no doorstep service.
Q: How can I check complaint status?
A: Use the same contact form or call support with your reference number.
💬 Still Need Help?
If you’re still facing issues or have feedback to share, post your complaint in the comments below. Include your product name, issue, purchase date, and any reference number if available.