Having trouble with your Orient fan, geyser, lighting product, or appliance? This guide shows how to officially register a complaint, book a service, check warranty, or request a replacement. For anything else, just ask in the comments.
🛠 1. How to Register a Complaint with Orient
For product-related issues like:
- Fan not working
- Geyser not heating
- LED malfunction
- Motor issues
🔗 File a Complaint (Official Portal)
Fill in:
- Product name & issue
- Date of purchase
- Your contact info
- Upload invoice if possible
🗨️ Can’t access the portal? Drop your product name and issue in the comments — we’ll help.
🔍 2. Track Complaint or Service Status
After registering, Orient will:
- Assign a service request number
- Send updates via SMS or email
- Schedule a technician if needed
🗨️ Still waiting for a response? Post your complaint ID and city in the comments — we’ll assist.
🧾 3. Warranty Details
Orient offers:
- 2 years warranty for most ceiling fans
- 1–2 years for water heaters, lights, switches, and appliances
- Extended warranty available on select products
🗨️ Not sure if your product is under warranty? Drop the model and purchase date in the comments.
🧑🔧 4. Book a Technician Visit
Orient provides home service for:
- Water heaters
- Ceiling fans
- Exhaust fans
- Lighting systems
- Air coolers
🗨️ Need help booking a visit? Comment your city, product name, and problem — we’ll help you.
🔄 5. Replacement Process (If Product is Faulty)
Orient may replace products if:
- Fault is due to manufacturing defect
- Issue can’t be fixed after repair
- Warranty is active
🔗 Warranty & Replacement Terms
🗨️ Need to request a replacement? Drop your issue and product model in the comments.
🏢 Orient Authorized Service Centers
Orient uses a centralized support team. Use the online form to:
- Request a local service center
- Ask for pickup or walk-in service
🗨️ Want to locate a nearby center? Comment your city and product — we’ll help you out.
📞 Orient Customer Care – Contact Info
📱 Toll-Free Helpline
1800 103 7574
(Monday–Saturday, 9 AM to 6 PM)
customer.connect@orientelectric.com
🌐 Official Support Site
💬 Post in Comments for Any Other Help
If you:
- Didn’t get a call or update
- Can’t find your warranty details
- Need help finding a service center
- Are confused about next steps
Drop a comment with:
- Product name & model
- Your issue
- City/state
- Purchase date
- Warranty status (if you know it)
We’ll help you figure out what to do next.
🛑 Avoid posting personal phone numbers or full addresses.