Wondering if your Bajaj appliance qualifies for a replacement? Here’s everything you need to know about Bajaj’s product replacement policy, including warranty rules, time limits, and how to request a replacement.
Bajaj doesn’t replace every product by default — but in specific situations, you can get a full product replacement. Here’s how to qualify and what to do.
🔄 When Can You Request a Bajaj Product Replacement?
You may be eligible if:
- Your product is under warranty and:
- The defect is unrepairable
- The same issue occurs repeatedly even after servicing
- The parts required are unavailable
- You received a damaged product on delivery
- The wrong product was delivered or installed
- Service delay exceeds reasonable timelines (7–10 days typically)
📜 Bajaj Replacement Policy – Key Terms & Conditions
| Condition | Policy |
|---|---|
| Product under warranty | Yes, required for free replacement unless stated otherwise |
| Physical damage reported late | Not eligible unless informed within 24–48 hours of delivery |
| Product tampered or mishandled | Not covered |
| Serial number mismatch | Must match invoice + registration |
| Replacement window (delivery cases) | Usually within 7 days of receiving the product |
| Number of repair attempts allowed | Typically 2–3 before replacement is considered |
📌 Note: Keep your purchase invoice and complaint ID ready during the process.
📝 How to Request a Replacement
✅ Step-by-Step Process:
- Register a Complaint First
Use Bajaj Complaint Portal to log the issue - Technician Visit (Mandatory)
Bajaj will usually try to repair the unit first. If repair fails or parts are unavailable, replacement may be offered. - Ask for Escalation
Call 1800 102 5963 and specifically ask for replacement escalation. Mention repeated issues or repair delays. - Follow-Up on WhatsApp
Message “Replacement” to +91 70399 99233 and reference your complaint number. - Decision from Bajaj Support
If approved, you’ll receive a replacement voucher or a new product delivery schedule.
❓ FAQs – Bajaj Replacement Process
Q: Do I need the original box?
A: Not always, but it helps. If it’s a courier return, keep original packaging if possible.
Q: What if I lost the bill?
A: Try getting a duplicate bill from the seller. Registration on Bajaj’s product portal also helps.
Q: How long does the replacement process take?
A: Usually 7–15 working days, depending on approval, stock, and location.
🔗 Useful Bajaj Customer Service Links
- 🛠 Register a Complaint with Bajaj
- 🔍 Track Complaint Status
- 🧑🔧 Book a Technician Visit
- 📝 Register Product for Warranty
- 🏢 Find Bajaj Service Centers