Access the most up-to-date Dream11 customer care details including support numbers, emails, live chat, and department-wise contact options. Register your complaints quickly and share feedback in the comments.
Introduction
Facing an issue on Dream11? Whether it’s related to contests, payment delays, login troubles, or verification errors, Dream11 offers multiple customer support channels to help you out. Below is a complete list of customer care contact options, including department-specific numbers and escalation channels.
💬 If your concern isn’t resolved or you wish to share your experience, please register your complaint in the comments section below. Your feedback helps others and strengthens the support network!
📞 Dream11 Customer Care Contact Information
General Support
- Toll-Free Number: 📱 1800-419-0001 (Available 24×7)
- Email Support: 📧 support@dream11.com
- Live Chat Support:
- Available in the app and website under the “Help & Support” section
- Active 24×7 for instant resolution
🕐 Operating Hours by Department
| Department | Timing |
|---|---|
| General Support | 24×7 |
| Account & Profile Help | 9:00 AM – 9:00 PM IST |
| Payment & Wallet Help | 9:00 AM – 9:00 PM IST |
| Game/Contest Support | 24×7 |
| Legal Queries | 10:00 AM – 6:00 PM IST (Mon–Fri) |
📁 Department-Wise Customer Care Emails
| Concern Type | Contact Email |
|---|---|
| General Issues | support@dream11.com |
| Escalation of Complaints | escalation@dream11.com |
| Legal & Privacy Queries | legal@dream11.com |
| Corporate/Press Contact | corp@dream11.com |
🧑💻 Live Chat/Chatbot Access
- Where to find it:
- Dream11 App → Tap “My Info” → “Help & Support”
- Dream11 Website → Scroll to bottom → “Support” → “Live Chat”
- Features:
- Chat with a bot or live agent
- Response within 1–2 minutes
- Document upload support
📑 Support Request Form
- Location: https://dream11.zendesk.com/hc/en-us/requests/new
- Fields Required:
- Full Name
- Registered Email/Mobile
- Issue Type
- Description (with optional screenshots)
📈 Escalation Process
- Escalation Email: escalation@dream11.com
- Helpline (Escalated): 📞 1800-419-0006 (Mon–Sat, 10 AM–6 PM)
- Steps:
- Raise your complaint via normal support channels.
- If unresolved within 48 hours, email with your ticket number.
- Expect a response in 1–3 working days.
💬 Feedback Mechanism
After a complaint is resolved, Dream11 sends a feedback request via email or app notification. You can:
- Rate your support experience (1–5 stars)
- Leave written comments
- Highlight unresolved parts (if any)
🔗 Official Social Media Support Handles
| Platform | Link |
|---|---|
| facebook.com/dream11 | |
| twitter.com/dream11 | |
| instagram.com/dream11 | |
| linkedin.com/company/dream11 |
ℹ️ You may also message Dream11’s official handles to report app-related bugs or escalation delays.
📜 Privacy Policy & Terms of Service
- Privacy Policy: https://www.dream11.com/privacy-policy
- Terms of Service: https://www.dream11.com/terms-of-service
🧩 Additional Resources
- Help Center/Knowledge Base:
https://dream11.zendesk.com/hc/en-us
Access tutorials, policy info, and troubleshooting steps. - App Update Support:
Ensure your app is up to date for smooth support access.
📣 Register Your Complaint in the Comments Below
If you’re unable to reach Dream11’s customer care or have a specific complaint you’d like to highlight:
👉 Post your issue in the comments section below.
Include your issue type, date of complaint, and preferred method of contact. We’ll do our best to guide you and help amplify your voice.
Stay informed, raise your concerns smartly, and help fellow users by sharing your experiences below! 🚀