Find complete customer care information for CEAT Tyres, including support for warranty claims, product inquiries, technical issues, and security concerns. This guide will help you resolve your complaints efficiently.
CEAT Tyres is a leading tyre brand in India known for its durable and high-performance tyres. If you face any issues, this article provides a detailed breakdown of customer support options.
General Customer Support
For inquiries related to tyre availability, warranty, and technical specifications, contact CEAT Tyres customer support through:
- Customer Care Number: 1800-221-213 (Toll-Free)
- Email Support: customercare@ceat.com
- Live Chat: Available on the official website
- Working Hours: 9 AM – 6 PM (Monday to Saturday)
Warranty & Claim Support
For issues related to warranty claims and defective products:
- Warranty Support Helpline: 1800-221-213
- Email for Claims: warranty@ceat.com
- Tyre Replacement & Compensation Queries: claims@ceat.com
Technical & Digital Support
If you are facing technical issues with CEAT’s website, online orders, or digital services:
- Website & Order Support: support@ceat.com
- Product Registration Issues: register@ceat.com
- Tyre Pressure Monitoring System (TPMS) Issues: tpms@ceat.com
Fraud & Security Support
For reporting counterfeit products or fraudulent transactions:
- Fraud Helpline: 1800-221-213
- Counterfeit Product Reporting: fraud@ceat.com
- Payment Dispute Assistance: disputes@ceat.com
Grievance Redressal & Escalation Process
Follow these steps for unresolved complaints:
- Level 1: Contact customer support via phone, email, or chat.
- Level 2: Escalate to the regional support team at escalation@ceat.com.
- Level 3: File a formal complaint with the grievance officer at grievance@ceat.com.
- Level 4: Approach consumer forums if further resolution is needed.
Regional Contact Details
Customer support across different regions:
- CEAT Andhra Pradesh (Vijayawada, Visakhapatnam, Guntur): 1800-221-213
- CEAT Assam (Guwahati, Dibrugarh, Silchar): 1800-221-213
- CEAT Bihar (Patna, Gaya, Bhagalpur): 1800-221-213
- CEAT Chandigarh: 1800-221-213
- CEAT Chhattisgarh (Raipur, Bhilai, Bilaspur): 1800-221-213
- CEAT Delhi/NCR: 1800-221-213
- CEAT Goa (Panaji, Margao, Vasco da Gama): 1800-221-213
- CEAT Gujarat (Ahmedabad, Surat, Vadodara, Rajkot): 1800-221-213
- CEAT Haryana (Gurgaon, Faridabad, Ambala): 1800-221-213
- CEAT Himachal Pradesh (Shimla, Mandi, Dharamshala): 1800-221-213
- CEAT Jammu & Kashmir (Srinagar, Jammu, Leh): 1800-221-213
- CEAT Jharkhand (Ranchi, Jamshedpur, Dhanbad): 1800-221-213
- CEAT Karnataka (Bangalore, Hubli, Mangalore, Mysore): 1800-221-213
- CEAT Kerala (Thiruvananthapuram, Kochi, Kozhikode): 1800-221-213
- CEAT Madhya Pradesh (Bhopal, Indore, Jabalpur, Gwalior): 1800-221-213
- CEAT Maharashtra (Mumbai, Pune, Nashik, Nagpur): 1800-221-213
- CEAT Manipur (Imphal, Churachandpur): 1800-221-213
- CEAT Meghalaya (Shillong, Tura): 1800-221-213
- CEAT Mizoram (Aizawl, Lunglei): 1800-221-213
- CEAT Nagaland (Kohima, Dimapur): 1800-221-213
- CEAT Odisha (Bhubaneswar, Cuttack, Rourkela): 1800-221-213
- CEAT Punjab (Ludhiana, Amritsar, Jalandhar, Patiala): 1800-221-213
- CEAT Rajasthan (Jaipur, Jodhpur, Udaipur, Kota): 1800-221-213
- CEAT Sikkim (Gangtok): 1800-221-213
- CEAT Tamil Nadu (Chennai, Coimbatore, Madurai, Tiruchirapalli): 1800-221-213
- CEAT Telangana (Hyderabad, Warangal, Karimnagar): 1800-221-213
- CEAT Tripura (Agartala): 1800-221-213
- CEAT Uttar Pradesh (Lucknow, Kanpur, Varanasi, Agra, Meerut): 1800-221-213
- CEAT Uttarakhand (Dehradun, Haridwar, Nainital): 1800-221-213
- CEAT West Bengal (Kolkata, Siliguri, Durgapur, Howrah): 1800-221-213
Common Consumer Grievances & Top Complaints
Here are some frequent customer concerns and their solutions:
- Tyre Wear & Tear Issues: Check warranty eligibility and contact customer support for claims.
- Incorrect Tyre Size Delivered: Raise a request for replacement.
- Refund Delays for Returned Products: Escalate the issue through customer care.
- Website Order Failures: Report to the digital support team.
- Counterfeit Tyre Complaints: Report fraudulent sellers to CEAT’s fraud helpline.
Share Your Experience
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