Complaints About Myntra: What’s Wrong and How to Fix It

Myntra is one of India’s leading online fashion and lifestyle retailers, offering a wide range of clothing, footwear, and accessories. While it has gained immense popularity, many customers have raised complaints online regarding their experiences. From delayed deliveries to refund issues, several common problems continue to frustrate users.

In this article, we analyze the top complaints about Myntra, provide solutions from a customer’s perspective, and offer contact details where necessary to help resolve these issues.

1. Delayed Deliveries and Order Not Received

Complaint:

Customers frequently complain about their orders being delayed beyond the promised delivery date. Some even report that their orders never arrive despite being marked as “delivered.”

Solution:

• Track Your Order: Always track your order via the Myntra app or website to check for updates.
• Contact Customer Support: If your order is delayed or falsely marked as delivered, call Myntra support at +91-80-61561999 or email support@myntra.com.
• Raise a Complaint on Social Media: Posting on Myntra’s official Twitter (@myntra) or Facebook page often gets a quicker response.
• Escalate to Consumer Forum: If Myntra doesn’t resolve your issue, lodge a complaint on the National Consumer Helpline (NCH) – 1800-11-4000.

2. Refund Issues and Payment Not Processed

Complaint:

Many customers claim they do not receive refunds after returning a product. Some complain that refunds take too long to process.

Solution:

• Check Refund Policy: Refunds usually take 7-10 business days. Keep track of the return status on the Myntra app.
• Ensure Correct Payment Mode: If you paid via credit/debit card, ensure the refund is processed to the correct account.
• Contact Customer Support: Call +91-80-61561999 if the refund is not credited within the promised time.
• Raise a Dispute: If Myntra fails to refund your money, raise a dispute with your bank or payment provider.

3. Wrong or Defective Product Received

Complaint:

Customers often receive the wrong item, defective products, or products in poor condition.

Solution:

• Initiate a Return Immediately: Use the Myntra app to request a return within the return window.
• Capture Evidence: Take clear pictures and videos of the incorrect or defective product for proof.
• Contact Customer Support: If the return is not accepted, escalate the issue via email or call customer care.
• Post on Social Media: Public complaints often get Myntra’s attention and faster resolution.

4. Exchange Not Processed

Complaint:

Customers report that exchange requests are canceled without explanation or that they receive the same defective product again.

Solution:

• Ensure Availability: Exchanges depend on stock availability. If an item is out of stock, opt for a refund instead.
• Reinitiate Exchange: If your exchange is canceled, try placing a fresh request.
• Contact Support: Call +91-80-61561999 if your exchange request is being ignored.

5. Customer Support Not Helpful

Complaint:

Many customers express dissatisfaction with Myntra’s customer support, citing unhelpful responses and long wait times.

Solution:

• Be Persistent: If a support executive isn’t helpful, ask for escalation.
• Use Multiple Channels: Try calling, emailing, and reaching out on social media.
• Write a Review: Negative reviews on Trustpilot or Google Reviews often get a faster response.

6. App and Website Issues

Complaint:

Many users report that the Myntra app or website crashes, making it difficult to browse or complete transactions.

Solution:

• Clear Cache and Update App: Regularly update the app and clear your browser cache.
• Try a Different Device: Access Myntra from another phone or browser.
• Contact Technical Support: Report issues at support@myntra.com.

7. Order Cancellation Without Customer Consent

Complaint:

Customers report that Myntra cancels their orders without any valid reason.

Solution:

• Check Payment Status: If an order is canceled due to payment failure, reattempt the transaction.
• Contact Customer Support Immediately: Call +91-80-61561999 and ask for an explanation.
• Reorder Quickly: If your order is canceled due to stock issues, place a new order promptly.

8. Quality Not Matching Product Images

Complaint:

Customers frequently complain that the products they receive look different from the images on the Myntra website.

Solution:

• Read Reviews Before Purchasing: Check user reviews and ratings before ordering.
• Return if Unsatisfied: If the product is not as expected, initiate a return within the allowed period.
• Post Honest Reviews: Help other customers by leaving detailed reviews.

9. Account Suspension Without Notice

Complaint:

Some users find their Myntra accounts blocked without any prior warning.

Solution:

• Check for Policy Violations: Ensure you haven’t violated any Myntra policies.
• Contact Customer Support: Request clarification and appeal for account reinstatement.
• Use a Different Account: If your account remains blocked, create a new one with a different email ID.

10. Discounts and Coupons Not Applied

Complaint:

Customers often face issues where discount codes or offers don’t apply at checkout.

Solution:

• Check Offer Terms & Conditions: Ensure the discount is valid for your product.
• Try Reapplying the Coupon: Remove the item from the cart and add it again.
• Contact Customer Support: Call Myntra’s helpline if the issue persists.

Final Thoughts: Share Your Experience

While Myntra remains a leading fashion retailer, these common complaints highlight areas where customer service and operational efficiency need improvement. If you have faced any of these issues, feel free to share your experience in the comments below.

For urgent concerns, reach out to Myntra:

• Customer Care: +91-80-61561999
• Email: support@myntra.com
• Social Media: Twitter (@myntra), Facebook (@myntra)

Did Myntra resolve your complaint? Let us know in the comments!