Zara is not returning an item
I ordered an accessory from zara on 21st December 2023 . The return and exchange policy of the same article clearly stated that it can be both returned and exchanged within a period of 30 days from the date of purchase.
When I tried to return the article , the article was not eligible for a return . I reached out to Zara twice for the same via chat but they still told me the item is not eligible for any return or refund.
Zara is not returning an item